Job Description

About the Companyn

Davidson is recruiting multiple Trainee Customer Service Representatives to join a large, fast-paced inbound customer service campaign.

n This is an excellent opportunity to take your existing customer service skills into a professional office environment, with structured training and support provided from day one.

About the Rolen

As a Trainee Customer Service Representative, you will join a dedicated team handling a high volume of inbound customer enquiries.

n Using approved scripts, systems and established processes, you will provide clear, accurate and consistent information while delivering a qualified customer experience.

n Your responsibilities will include:

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- Handling inbound customer enquiries
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- Providing friendly, professional and accurate customer service
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- Communicating with customers across a broad range of ages and backgrounds
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- Following scripts and established processes accurately
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- Navigating computer systems while speaking with customers
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- Recording customer information accurately
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- Escalating more complex enquiries when required
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- Maintaining a calm and patient approach during busy periods
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This is a full-time, 100% on-site position based in West Melbourne, working 37.5 hours per week. Operating hours may vary between 8:30am and 8:00pm, Monday to Friday, with potential Saturday work during peak periods.

n The contract runs through to 30 November 2026, with immediate starts available.

About Youn

You genuinely enjoy helping people and bring a clear, confident and professional approach to customer service.

n You may currently be working in retail, hospitality, administration,



reception or another customer-facing workplace and be ready to develop your skills in a professional contact centre setting.

n To be successful, you will ideally have:

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- Previous experience in a customer service environment
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- Excellent verbal communication and listening skills
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- A calm, patient and professional telephone manner
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- Confidence communicating with people from different ages and backgrounds
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- The ability to explain information clearly
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- Good computer literacy and confidence learning new systems
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- Accurate data-entry skills
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- The ability to follow scripts and processes consistently
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- Strong attention to detail
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- Excellent reliability and punctuality
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- Availability to commence at short notice
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- A minimum typing speed of 25 words per minute
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Previous contact centre experience is not required.

n Shortlisted candidates will complete an initial interview with Davidson before progressing to a brief face-to-face meeting and basic skills assessment. Successful candidates will also be required to complete relevant pre-employment checks, including a National Police Check.

The Benefitsn

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- $33.85 per hour + super
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- Full-time hours – 37.5 hours per week
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- Multiple positions available
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- Immediate start opportunities
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- Full training and induction provided
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- Supportive, structured team workplace
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- Opportunity to gain professional contact centre experience
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- Build on your existing customer service skills in an office environment
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- West Melbourne location
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If you're available at short notice and ready to take the next step in your customer service career, apply today.

📌 Customer Service Representative (Melbourne)
🏢 Davidson
📍 Melbourne