- Initial contract of 12 months with up to 24 months extension.
- Based in ACT, NSW, SA, VIC, QLD.
- Requires Baseline security clearance.

Security

Due to client requirements, candidates must be an Australian citizen with active Baseline Security clearance. Applicants residing outside of Australia or non-citizens will not be considered.

What We Are Looking For

Ressam is currently looking to fill a Senior Systems Analyst role for the Services Australia, please apply if the following role interest you.

Senior Systems Analyst

Systems Analysts translate business requirements into technical requirements that align with relevant architectures.

EL1 Systems Analysts are responsible for the successful planning and implementation of ICT solutions to support the overall business goals and objectives of the functional area. EL1 Systems Analysts are responsible for engaging and liaising with the business areas and customers to articulate process improvements and problem resolutions.

EL1 Systems Analysts exercise a considerable degree of independence, with decision-making substantially dependent on their high-level judgement and consideration of wider agency implications, with work being performed under the general guidance of senior staff. In performing a leadership role, EL1 Systems Analysts drive innovation, change in workplace practices and organise work in the context of competing priorities and strategic direction.

Extensive knowledge and understanding of:

- frameworks, legislation, policies, procedures and information management requirements relevant to the work area
- the agency's privacy, ethics, workplace health and safety and security protocols
- relevant business systems and tools

Key duties and responsibilities

May include some or all of the following:

- lead and support operations of the team, including monitoring business performance,



setting priorities and managing resources and workflow
- lead and manage staff, including overseeing the management of performance, attendance and health and wellbeing
- Analyse and document system requirements for applications, ensuring high-quality delivery
- develop staff capability through coaching, mentoring and succession planning to increase performance, engagement and retention
- oversee the development and implementation of the ICT solution
- highlight and identify gaps in existing functionality
- highlight and identify functional interdependenciesundertake and contribute to business management, strategic planning and workforce planning
- assist with the management of finances, contracts, procurement, resources and expenditure within area of responsibility
- ensure project deliverables and milestones are met on time and within budget
- manage team contribution to costing process
- report on the achievement of business outcomes, key performance indicators and quality assurance to manage overall performance
- monitor and manage work output and quality against established performance standards through interpretation of quality analysis and reporting
- encourage innovation, continuous improvement and manage and support change
- contribute to and influence ICT strategy resolving conflicts as needed
- build action plans and make operational decisions on policies, tactics and resources critical to the business
- prepare and review a range of written material including technical and corporate documentation




- collaborate with a broad range of internal and external stakeholders to achieve project outcomes
- engage and partner with other agencies and service providers to build service delivery capability
- attend interagency meetings and forums to influence business outcomes and share information
- exercise delegation in accordance with legislation and guidelines.

Technical skills

May include but not limited to:

- SAP CRM
- SAP S/4 HANA
- Db2, SQL
- PEGA - M204, COBOL, Delta
- Java, Angular
- Siebel CRM
- Prior experience within government or similar largescale organisation preferred

About The Organisation

Services Australia is at the frontline of government service delivery, supporting millions of Australians, and is front and centre of a vision to be a world leader in government service delivery. It's using cutting-edge technology to build world class platforms and capabilities to help Australians get on with their lives.

Work Arrangements

The Labour Hire Worker is expected to work onsite for the first 6 weeks before a hybrid flexible working arrangement can be considered, unless otherwise negotiated. A hybrid adaptable working arrangement may then be considered, ensuring the Labour Hire Worker's residing address is within reasonable travel time and distance of the RFQ location to present onsite in cases of emergency or to meet business requirements. The location is the capital city of selected state/s.

Who We Are?

As experts in the Information Technology recruitment industry, Ressam provides both permanent and temporary personnel assignments. With our experience, extensive industry network, financial transparency, and collaboration with clients we consider ourselves one-of-a-kind IT recruiters when it comes to finding the perfect candidates for you.

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📌 Senior Systems Analyst (Canberra)
🏢 Ressam
📍 Canberra