This role provides high-quality administrative and business support and plays an important role in ensuring the team delivers accurate, timely and responsive services to the community.
As Business Support Officer, you will be a key point of contact for internal and external customers, supporting effective administration, process improvement and service delivery.

In this role, you will:

- Provide specialist and general administrative support to the team.
- Act as a positive point of contact for the section, providing professional and responsive customer service to internal and external customers.
- Process information, maintain accurate records and undertake data entry using Microsoft Office, TechOne or similar enterprise systems.
- Participate in the ongoing review of section policies for the corporate policy register.
- Facilitate process review and mapping activities.
- Support compliance with relevant legislation, policies and procedures.
- Provide regular progress reporting as required.
- Promote change initiatives and support team members through change processes.
- Build and maintain constructive working relationships with internal teams, external stakeholders and customers.
- Contribute to a positive, supportive and improvement-focused workplace culture.

What you'll bring

- Relevant experience in a business support, administration or customer service role, preferably within local government or a comparable environment.
- Demonstrated ability to accurately process information,



maintain records and undertake data entry using Microsoft Office, TechOne or similar enterprise systems.
- Proven ability to provide responsive, professional and practical customer service, including handling enquiries, explaining processes and managing competing customer needs.
- Experience providing reliable administrative support in a busy workplace where accuracy, confidentiality and timeliness are important.
- Well-developed organisational and problem-solving skills, including the ability to prioritise tasks, use initiative and identify practical solutions.
- Demonstrated ability to develop and maintain constructive relationships with internal teams, external stakeholders and customers.
- The ability to work positively within a team, adapt to changing systems and processes, and contribute to continuous improvement.

What we offer?

We are committed to the growth of our employees and have a range of benefits available to support wellbeing and career development.

Looking to relocate? From housing and transport to community connections and personalised support - discover a range of local services designed to make your move to the MidCoast region easier.

Salary: Commencing salary circa $65,000p.a. plus superannuation.

Location: This position will be based at our Administration Centre in Yalawanyi Ganya at 2 Biripi Way, Taree. You may also be required to be based from other Council sites across the MidCoast Council region

Tenure: Permanent, Full Time

Closing date: Sunday, 1 November 2026 at 11:00 pm.

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📌 Business Support Officer (Taree)
🏢 MidCoast Council
📍 Taree