Job Description

Freightways is one of Australasia's leading logistics and transport groups, operating a portfolio of successful businesses that play a critical role in connecting communities and economies.

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We believe technology is fundamental to operational excellence, customer experience, and future growth.

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Help people get back to work with practical technical support and dependable customer service.

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Employed by TIMG, you will join a consolidated service desk supporting users and critical IT systems across Freightways Australia businesses, including Allied Express, TIMG, Shred-X/Med-X and VT Freight Express.

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Reporting to the Service Desk Lead, you will resolve routine incidents and service requests, manage your assigned tickets and keep users informed through resolution or a clear handover.

What you will do n

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- Investigate and resolve everyday device, application, account and connectivity issues.
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- Provision and configure endpoints, install approved software and support workplace applications.
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- Complete approved account and access requests within your permissions.
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- Prioritise your work, follow up dependencies and elevate with useful investigation notes.
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- Document repeatable fixes, share knowledge and help simplify support.
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- Provide onsite support for deployments and office relocations.
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What you will bring n

You can demonstrate practical ICT support capability and independently resolve routine issues. You communicate clearly with non-technical users, take responsibility for your work and recognise when specialist help is needed.

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Your technical foundations should cover Windows, Microsoft 365, identity and access services such as Active Directory, endpoint management and networking fundamentals. Experience with comparable management tools is relevant.

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Formal IT qualifications and certifications are desirable.



Scripting or automation experience is helpful.

What we offer n

Alongside varied support work across multiple businesses, you’ll have access to:

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- A mentoring program connecting you with senior leaders.
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- One day of volunteering leave each year.
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- Retail discounts through the SmartSpending app.
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- Employee Assistance Program support for you and your immediate family.
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- Online resources supporting mental and physical wellbeing.
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- The option to purchase additional leave.
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- Referral rewards of up to $800 for successful permanent employee referrals.
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- Flexible working arrangements where the role and service requirements allow.
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You will collaborate with ICT colleagues and specialists, build your technical and investigative capability, and contribute practical improvements. Development towards Level 2 responsibilities is reviewed with the Service Desk Lead.

What success looks like n

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- Users receive helpful support, clear explanations and timely updates.
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- Assigned tickets progress to an effective resolution or a well-documented handover.
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- Investigation is methodical, escalation is justified and repeatable fixes become useful shared knowledge.
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Working arrangements n

This is a full-time role based across Allied Express Bankstown and TIMG South Strathfield in Sydney.

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The role includes onsite support and occasional planned work outside normal service desk hours. Broader travel and field-service assignments may be offered as development opportunities.

Working With Freightways n

Freightways is one of Australasia's leading logistics and transport groups, operating a portfolio of successful businesses that play a critical role in connecting communities and economies.

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We believe technology is fundamental to operational excellence, customer experience, and future growth.

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📌 IT Support Engineer - Level 1 | FIS AU (City of Canterbury-Bankstown)
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📍 City of Canterbury-Bankstown