Sigma Healthcare Limited is seeking a Customer Service Systems Analyst to optimise and enhance customer service systems, including chatbot, AI and self-service platforms. You will partner with Customer Service and other stakeholders to ensure reliable systems aligned with business needs, and you will analyse performance to drive automation and better customer journeys.
The role focuses on improving efficiency, reducing contact demand and delivering better customer experiences through data-driven
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📌 Customer Service Systems Analyst – AI & Self‑Service (Melbourne)
🏢 Sigma Healthcare
📍 Melbourne
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