KnowBe4 in Melbourne is seeking an Advanced Support Technician (ECS Specialist) to handle complex, escalated issues across KnowBe4 ECS products. You will support Core Support Technicians and ensure service continuity during high demand.
You’ll document problems, write bug reports for Engineering, and contribute to training and knowledge base materials while expanding your product expertise. This role emphasizes collaboration with Customer Success Managers and a commitment to high-quality