Court Services Victoria in Melbourne is seeking Intake Officers for the current Rental Dispute Resolution Victoria (RDRV) service at VCAT. You will answer initial telephony enquiries about RDRV and guide renters and rental providers through RDRV processes and procedures in relation to rental disputes.
Key duties include providing expert information on RDRV steps, handling calls and digital inquiries, and maintaining clear records in internal systems so colleagues can quickly understand interactions.