Role: Enterprise Applications Lead (Microsoft Dynamic Lead)

Location: Brisbane

Required Skills & Experience

Essential Experience

- 12+ years of enterprise application management experience.
- 5+ years leading enterprise application portfolios.
- Experience managing SaaS and COTS business applications.
- Strong stakeholder management and executive communication skills.
- Experience working with multi-tiered and distributed architectural landscapes.
- Experience working with offshore and distributed support teams.
- Experience leading application transitions and service stabilization programs.
- Robust ITIL experience with preferred exposure in Service Now.

Technical Expertise

Enterprise Platforms

- Workday
- Dynamics 365
- SAP ECC
- Salesforce
- Aurion
- Kris 21
- Coupa
- Jira
- Confluence

Service Management

- ITIL Service Management
- Incident Management




- Problem Management
- Change Management
- Release Management
- Service Governance

Reporting & Analytics

- KPI Reporting
- SLA Management
- Executive Dashboards
- Operational Metrics
- Audit & Compliance Reporting

Security & Compliance

- Access Management
- Risk Management
- Vendor Governance
- Information Security Controls
- Regulatory Compliance

Preferred Qualifications

- ITIL Foundation / Intermediate Certification
- Agile / Scrum Certification
- Service Delivery Management Experience
- Experience in Community Care, Aged Care is preferred
- Exposure to Digital Transformation and Enterprise Application Modernization Programs

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📌 Enterprise Applications Lead (Brisbane)
🏢 CareCone Group
📍 Brisbane