Chisholm Institute of TAFE - Dandenong VIC

Chisholm is seeking student focused and customer service oriented Casual Student Enquiry Officers to support the team during peak enrolment times. Attractive hourly rate on offer. Note, these positions are based at our Chisholm Campuses at Dandenong, Frankston, Berwick and Cranbourne.

BELONGING & INCLUSION

Chisholm is resolutely diverse. We celebrate our people's unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm's culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.

ABOUT THE ROLE

As a Student Enquiry Officer, you'll be the first point of contact for prospective and current students, providing exceptional customer service and enrolment support across multiple channels including phone, email, webchat and face-to-face interactions. [Casual Stu...ry Officer | Word]

You’ll play a key role in helping students navigate their education journey while ensuring every interaction reflects Chisholm's commitment to service excellence

Key responsibilities include:

- Respond to student and customer enquiries across phone, email, webchat and in-person channels
- Provide accurate information about courses, enrolments and student services
- Support students through the enrolment process and complete enrolment administration tasks
- Assist students from diverse backgrounds with professionalism and empathy
- Maintain accurate student records and CRM data

ABOUT YOU





You are a customer-focused professional who enjoys helping people and thrives in a fast-paced environment. You bring strong communication skills, attention to detail and the ability to manage multiple priorities while maintaining a positive customer experience.

Qualifications, Skills and Experience required for the role:

- Relevant post-secondary qualification or equivalent industry experience
- Demonstrated customer service and administration experience
- Strong written and verbal communication skills
- Intermediate computer skills and confidence using data management systems
- Excellent time management and organisational skills
- Ability to proactively solve problems and manage customer enquiries
- Strong attention to detail and accuracy

ABOUT US

Chisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our up-to-date campuses across Melbourne's southeast and online. We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.

We offer over 400 courses that include nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees.

At Chisholm, we embrace differences in gender, age,



ethnicity, race, cultural background, disability, religion, and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.

To learn more about Chisholm click here!

WHAT WE OFFER

- An Inclusive work culture- Chisholm is resolutely diverse. We celebrate our people's unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education.
- Professional Development- continue to grow your career as you nurture your students
- Networking Opportunities with Industry Partners
- State of the art facilities on our campuses
- Free on-site parking as well as locations close to public transport
- Free Employee Assistance Program- get the support you want. Its confidential.

Please note, appointment to this position is subject to satisfactory completion of Safety Screening requirements including:

- Verified copies of all qualifications and transcripts as listed on resume.
- Current & Valid Working with Children Check (Employee and not Volunteer)
- Verified copy of unrestricted rights to work in Australia

Applications for this position close at 6pm, Sunday, 25 October 2026

Chisholm Institute reserves the right to withdraw an advertised position at any stage.

If you have any questions regarding the position or require further information, please contact Carolyne Alvarado, Team leader, Enrolment Services at ***************@chisholm.edu.au

Find out more about us by visiting us on our Website and social media sites.

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📌 Student Enquiry Officer (Casual) (Dandenong)
🏢 Chisholm Institute of TAFE
📍 Dandenong