Our client:

Our client leads the future of security in Australia through their unique style of operation, their strategic platform of Human Intelligence and their focus on providing progressive and more secure futures for all.

We are currently seeking an Customer Service Agent to join their team based in West Ryde.

Duties:

- Monitor security systems and incoming alarm signals from customer sites.
- Receive alerts for things like intrusion alarms, access breaches, CCTV events or personal safety alerts.
- Contact the customer, site contact, security guard, emergency services or other relevant party when required.
- Escalate genuine incidents quickly and appropriately.
- Record everything in the monitoring system and maintain accurate incident logs.

To be part of this agile team you will need:





- Proven experience working in a high-volume call centre on ideally within security or response centres is desirable butnot necessary.
- If you have an interest and can commit we will consider you
- Objection handling skills
- Clear and fluent communication skills
- Excellent rapport building skills
- Outgoing motivated personalities

The hourly rate for the role is $31.93 per hour. When penalties across shift patterns are applied it will approx be $70k plus super.

Successful candidates will be required to complete security clearance checks including a Police check.

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📌 Customer Service Agent (Sydney)
🏢 Citrus Group
📍 Sydney