Job Description

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- Contract through to 24/12/2026
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- State Government Agency
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- $38.89 per hour plus Super
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nAbout the company n
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Karlka Recruiting Group has partnered with a State Government agency to engage a Shared Services Support Officer for a contract role based in Dubbo. This opportunity is offered on a contract until 24/12/2026.

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nAbout the Position n
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The Shared Services Support Officer operates in a high-volume contact centre environment providing customer support across phone, live chat and administrative channels. The role focuses on delivering first-contact resolution and processing customer transactions accurately and efficiently.

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nDuties n
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- Respond to customer enquiries across inbound calls, live chat and administrative channels
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- Provide high-quality customer service and resolve enquiries from internal and external customers
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- Process transactions accurately using procedures, templates and knowledge resources
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- Identify and elevate customer issues, service disruptions and emerging trends
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- Use multiple systems and communication tools simultaneously to manage workload and document interactions
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- Participate in quality assessments,



training and operational performance activities
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nRequirements/Skills n
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- Experience in a customer-centric environment such as a contact centre, service centre or shared services environment
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- Ability to adapt to and implement new processes and procedures
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- Ability to build rapport, understand customer requirements and deliver quality customer service from first contact
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- Experience using multiple systems and learning recent technology quickly
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- Accurate touch typing skills with greater than 85% accuracy and a minimum typing speed of 40 words per minute
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- Willingness to complete reference checks, police check and right to work verification
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nBenefits working with this Client n
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- $38.89 per hour plus Super
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- Dubbo location with immediate start
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- Contract through to 24/12/2026
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nBenefits working with Karlka Recruiting Group n
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- Weekly pay
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- Ongoing support: Pre, during and post placement
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- Dedicated consultant per contract
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- Employee Assistance Program available
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- Our agency supports Indigenous communities
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📌 Contact Centre Operator x 3 (Dubbo)
🏢 Karlka Recruiting Group
📍 Dubbo