Hamilton Barnes in Sydney, NSW is seeking a Head of Service Delivery to lead and scale its managed IT services. You will oversee a team of around 14 professionals across L1/L2 Service Desk, Field Engineering and Dispatch, driving performance.
The role focuses on improving SLAs, customer satisfaction, and incident management, with a push toward automation and AI-driven workflows. Travel to Wollongong and Melbourne is required as part of service delivery across multi-site operations.
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📌 Head of Service Delivery — Scale MSP Operations (Sydney)
🏢 Hamilton Barnes
📍 Sydney
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