MetLife Australia is seeking a Care Case Manager for Complaints & Claims Continuity in Sydney. You will coordinate escalated AFCA matters from inception to final resolution, ensuring priority, accountability and customer focus across Claims and Customer Relations.
The role requires solid experience in complaints or claims management, deep understanding of dispute resolution frameworks and diligent privacy handling, with a focus on continuous improvement and stakeholder collaboration.
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📌 Care Case Manager – AFCA & Claims Continuity Liaison (Sydney)
🏢 MetLife Australia
📍 Sydney
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