Job Description

Phone Closer / Appointment Setter & Front Office Administrator n

Do you have a high mood, love connecting with people, and thrive in a meaningful healthcare environment?

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Are you organized, confident on the phone, and love closing conversations into outcomes that change lives?

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If you're driven by authenticity, accountability, and tenacity, and you're the kind of person who brings focus, courage, and creativity to everything you do, then keep reading - this might be the opportunity that transforms your career.

About Us n

We are a thriving, innovative health and regenerative medicine centre that's making a real difference in people's lives. Our team is small, focused, and passionate - and we're on a mission to help patients move, feel, and live younger and stronger with advanced treatments like PRP and laser therapies.

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We pride ourselves on building a values-driven workplace where thrive, growth, and wellbeing are not just buzzwords - they are the heartbeat of everything we do.

The Role: Front Office Phone Closer / Appointment Setter + Admin Extraordinaire n

This is not your typical front desk job. You are the first voice and face that patients interact with - which means you will directly impact how they feel, how they book, and how they commit to their care journey.

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We're looking for a high-energy, detail-oriented, and emotionally intelligent professional who can confidently

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manage:

Key Responsibilities n

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- Phone Sales & Booking Conversion: Make and receive calls with confidence and empathy. Follow proven scripts to guide discovery calls and consultations. Close appointments and care packages with confidence and care.
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- Patient Experience & Scheduling: Manage inbound inquiries and convert them to appointments.



Handle reschedules and calendar optimisation with accuracy. Provide exceptional front desk experience in person and over the phone.
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- Clinic Administration: Process payments, manage invoices and billing follow-up. Keep patient records organised and up to date. Oversee clinic cleanliness, opening and closing routines.
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- Communication & Team Support: Liaise with the doctor, nurse and back-office staff to coordinate the schedule. Assist in patient education, follow-up calls, and pre-care preparations. Report key data and KPIs to the clinic manager weekly.
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Core Values We Live and Hire By Primary Values: nn
- Authenticity - Be real, transparent, and caring.
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- Accountability - Own your outcomes and learn from mistakes.
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- Tenacity - Bring consistent follow-through and courage to close the deal.
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- Thrive - Help others succeed while growing yourself.
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- Growth - We're all about learning, feedback and mastery.
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Secondary Values: nn
- Passion - Love what you do and bring that energy daily.
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- Wellbeing - Prioritise your health and the health of others.
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- Courage - Speak up, try new things, take smart risks.
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- Focus - Keep your eyes on the outcome and cut distractions.
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- Creativity - Solve problems and improve systems with fresh thinking.
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What Success Looks Like (KPIs): nn




- 100% of discovery calls followed up within 24 hours.
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- Clinic calendar 90-100% optimally booked.
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- 100% timely and accurate billing and recordkeeping.
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- 5-star patient experience rating from front office interactions.
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What You Bring: nn
- Experience in barista (yes we hire barista's) , front desk, phone sales, scheduling or admin (healthcare a bonus).
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- A friendly, upbeat phone manner with strong listening skills.
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- Confidence in closing appointments and discussing care packages.
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- Excellent attention to detail and the ability to multitask like a pro.
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- Solid tech skills - familiarity with GoHighLevel, G Suite, or CRM platforms is a plus.
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- A can-do attitude and willingness to jump in wherever needed.
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- Passion for health, wellbeing, and personal development.
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What We Offer: nn
- Full Training on our scripts, systems, and workflow.
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- Competitive Salary + Performance Bonuses for booked appointments converted into care packages.
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- Ongoing Coaching & Career Development.
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- A supportive, empowering team culture where your voice is heard.
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- Room to grow with a company that's scaling quick.
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Final Word: n

We don't just want another admin staffer. We want someone who shows up like a key player - someone who can take this role and own it.

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If you're ready to be part of something that's more than a job - a place where your energy, heart, and hustle can make a real difference - then we can't wait to meet you.

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Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

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📌 Phone Closer / Appointment Setter & Front Office Administrator (Brisbane)
🏢 Your Podiatrist Brisbane
📍 Brisbane