Zarraffa’s Coffee is proudly 100% Australian owned and operated, serving specialty coffee across more than 80 stores nationwide. With ambitious growth plans and a continued focus on supporting our franchise network, we are seeking a hands‑on and experienced People & Culture Team Leader to join our Head Office team in Eagleby.

Reporting to the People & Culture Manager, you will lead the day‑to‑day delivery of People & Culture operations, partnering with managers and franchisees to provide practical HR support and guidance. As the business continues to expand, you will play a key role in building leadership capability, supporting workforce growth, and ensuring our people practices scale effectively with the needs of the business. You will also lead and develop the People & Culture Coordinator, ensuring the efficient delivery of people services and a positive employee experience across the organisation.

This is an exciting opportunity to make a genuine impact in a growing national brand where great people, strong culture and great coffee are at the heart of everything we do.

Key Responsibilities

- Lead day-to-day People & Culture operations.
- Partner with managers and franchisees on employee relations and workplace matters.
- Manage performance, conduct and disciplinary matters.
- Conduct workplace investigations and case management.
- Provide coaching and support to leaders on people‑related issues.




- Interpret and apply policies, procedures and employment legislation.
- Coordinate return‑to‑work and injury management processes.
- Support workforce planning and organisational growth initiatives.
- Oversee end-to-end recruitment, including advertising, interviewing, onboarding and offboarding.
- Ensure compliance with employment legislation and best‑practice HR processes.
- Maintain and improve People & Culture policies, systems and procedures.
- Lead, coach and develop the People & Culture Coordinator.
- Support the delivery of People & Culture projects and business initiatives.

About You

- Qualifications in Human Resources, Business, or a related discipline, or equivalent experience.
- Experience in a Human Resources or People & Culture role.
- Strong knowledge of employment relations and workplace legislation.
- Proven experience managing performance, investigations and employee relations matters.
- Experience supporting return‑to‑work and injury management programs.
- Solid recruitment and talent acquisition experience.
- Previous leadership or coaching experience.
- Excellent communication, organisational and stakeholder management skills.
- A practical, proactive and solutions‑focused approach.

This is an on‑site role based at our Eagleby Support Office, Monday to Friday, 9:00am to 5:00pm.

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📌 People & Culture Team Leader (Logan)
🏢 Zarraffa's Coffee
📍 Logan