Job Description

We're looking for a hands-on, enthusiastic Customer Service and Operations Assistant to join our team in South Nowra. The role involves packing and shipping orders, local deliveries, customer service, inventory management, packing products, and other daily warehouse tasks. You will also have opportunities to help with occasional pop-up events.

Key responsibilities n

Local deliveries using a company vehicle

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Using Shopify to pick, pack and ship orders

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Customer service: face-to-face, over the phone, and via email

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General warehouse organisation and maintenance

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Packing products

About you n

Physically capable of handling deliveries and stock (heavy box moving)

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Full driver's license & reliable transport

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Computer savvy, and owns their own device

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Confidence in talking to customers and building rapport

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Strong attention to detail and organisational skills

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Willingness to learn about our products, their applications and how to use them

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A proactive, self-motivated attitude

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Availability on Tuesdays and Thursday is essential,



as these are key delivery days

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Experience in hospitality, retail, Shopify, and logistics is a plus

About us n

We're proud to be Australia's first tea business with roots that trace directly back to the tea farms of China. At our core, we are a tea innovation company supplying premium tea and coffee related products to the food service industry and beyond. Our products are the heroes of our brand. Each one tells a story of origin, quality and authenticity. We pride ourselves on exceptional customer service that's both warm and productive, and we work closely with our customers to help elevate their businesses.

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Generous hourly rate (based on experience)

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Flexible hours, with the potential to grow

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Access to some of the world's finest teas

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Staff discounts, educational support, and social opportunities

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A supportive environment that welcomes innovation, creativity and a can-do attitude

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📌 Service and Operations Assistant (Nowra)
🏢 Tea Journeys
📍 Nowra