Are you ready to take the next step in your career and build on your leadership experience?
We're seeking a 2IC Customer Care to support our Customer Care team and play a key role in delivering exceptional service to our customers. This is a fantastic opportunity for someone who enjoys mentoring others, solving problems, and contributing to a high-performing team.
Your Next Move
Are you ready to take the next step in your career and build on your leadership experience?
We're seeking a 2IC Customer Care to support our Customer Care team and play a key role in delivering exceptional service to our customers. This is a fantastic chance for someone who enjoys mentoring others, solving problems, and contributing to a high-performing team.
What you'll be doing
- Supporting the Customer Care Manager in the day-to-day operation of the team
- Coaching and developing team members to achieve their best
- Assisting with customer escalations and complex enquiries
- Helping drive team performance, engagement and customer satisfaction
- Identifying opportunities to improve processes and ways of working
- Acting as a leader and role model within the team
What we're looking for
- Strong customer service experience
- Excellent communication and relationship-building skills
- A proactive, solutions-focused approach
- The ability to influence and support others
- Previous leadership, mentoring or coaching experience is highly regarded
Why apply?
This is an excellent opportunity to further develop your leadership capability, broaden your experience, and make a real impact within our Customer Care team.
If you're passionate about customer service and ready for your next challenge, we'd love to hear from you.
#J-18808-Ljbffr
📌 Customer Care Consultant 2IC - Carole Park, QLD (East Ipswich)
🏢 Wesfarmers Industrial & Safety
📍 East Ipswich
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.