We're looking for a Residential Activations Team Leader to join us in a 12 month secondment, full-time role, based in our Dandenong South office. The position is offered on a full-time basis and leads a team of Residential Activations Consultants.

In this role, you'll lead and develop a high-performing team responsible for delivering residential service activations, ensuring customers receive timely, accurate and professional support throughout their connection journey. You'll play a key role in driving operational performance, coaching team members, maintaining quality standards and achieving service delivery objectives.

This opportunity is ideal for an experienced people leader with a solid customer service or telecommunications background who thrives in a fast-paced environment and enjoys developing others while delivering exceptional customer outcomes. Based on the position description, leadership experience, a solid understanding of the telco industry, and experience in activations, customer service or similar environments are valued.

What You'll Do

- Lead, coach and develop a team of Residential Activations Consultants.

- Oversee the delivery of high-quality and timely activation support to residential customers.

- Manage team performance and ensure operational targets and service standards are achieved.





- Deliver ongoing training, coaching and development to team members.

- Act as an escalation point for customer and activation-related enquiries.

- Ensure quality assurance standards are consistently maintained across the team.

- Work closely with internal stakeholders to support seamless service delivery.

- Drive continuous improvement initiatives and support departmental projects.

- Monitor KPIs, customer service measures and operational performance outcomes.

- Foster a positive, collaborative and high-performing team culture.

What You'll Bring

- Previous leadership experience with the ability to lead, motivate and develop teams.

- A solid understanding of the telecommunications industry.

- Experience in activations support, customer service, accounts or similar operational environments.

- Outstanding communication and interpersonal skills.

- Strong problem-solving and decision-making capabilities.

- Ability to work independently and collaboratively in a fast-paced environment.

- Advanced computer and system navigation skills.

- A customer-first mindset with a focus on delivering exceptional service outcomes.

- The ability to adapt quickly to changing priorities and business needs.

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📌 Residential Activations Team Leader (Dandenong)
🏢 Aussie Broadband
📍 Dandenong