We are looking for a friendly, professional, and organised Customer Service / Receptionist to join our busy clinic on a casual basis.

Hours:

Thursday & Friday – Customer Service (Phone based)

Saturday – Reception

About the Role:

This wide-ranging role includes providing exceptional customer service over the phone and in person. You'll be the first point of contact for our clients, helping to ensure the smooth day-to-day operation of our busy clinic.

Key Responsibilities:

- Answer incoming calls and assist clients with enquiries
- Book and manage appointments
- Make outbound calls to confirm appointments and follow up with clients (Thursday & Friday)
- Welcome and assist clients at reception on Saturdays
- Maintain accurate records and update appointment schedules




- Provide outstanding customer service in a fast-paced environment

About You:

- Excellent communication and customer service skills
- Friendly, professional, and well-presented
- Confident using computers and booking systems
- Strong organisational and multitasking abilities
- Able to remain calm and efficient in a busy clinic environment
- Previous reception or customer service experience is preferred but not essential

If you enjoy helping people, have a positive attitude, and thrive in a busy environment, we'd love to hear from you.

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📌 Customer Service Officer (City of Gold Coast)
🏢 seek.com.au
📍 City of Gold Coast