Customer Experience Support – Palm Lake Care Toowoomba

Admissions & Client Services
Residential Aged Care

Toowoomba | Full-time | $90,000–$96,000 + superannuation

Make a meaningful difference at the moment families need it most. At Palm Lake Care Toowoomba, you will be the trusted first point of contact and lead the resident journey from initial enquiry, assessment and tour through to agreement, move-in and a warm welcome —combining empathy, commercial confidence and meticulous coordination.

We are looking for our next experienced Customer Experience Support who can build trust quickly, develop strong referral pathways and turn genuine enquiries into positive outcomes for older people and their families. This visible, relationship‑led role suits someone who can balance sensitive conversations and person‑centred service with pipeline discipline, documentation and occupancy goals.

What is on offer

- A market-competitive salary of $90,000–$96,000 + superannuation
- A permanent, full‑time role based in Toowoomba
- A purpose‑led position with direct impact on residents and families
- Support from an

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