Job Description

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Customer Service Managern
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Job no: 946248
Work type: Permanent / Full time
Location: Melbourne - Central, Melbourne - West

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Join the leadership team at Myer Highpoint and play a key role in delivering exceptional customer experiences while driving team performance across one of Australia's most iconic retail brands.

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As the Customer Service Manager, you'll lead passionate retail teams across multiple departments, creating a customer-focused culture that delivers outstanding service and strong commercial results. You'll be empowered to coach, develop and inspire your team while contributing to Myer's strategic vision and operational excellence.

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Working with a collaborative leadership team, this is an exciting opportunity to further your management career in a fast-paced and rewarding retail environment.

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- Showcase your customer service excellence by leading team performance
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- Opportunities for succession planning and career development
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About The Role:

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- Manage the daily operations of your departments, driving customer satisfaction and financial performance
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- Optimise team productivity by leveraging workforce management and further developing team member skills
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- Drive a high performance, customer focused culture through role modelling, communication, feedback and recognition
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- Maximise the team’s customer service focus by effective management and delegation of tasks to minimise operational activities
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- Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders
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- Maximise your time spent within your departments to lead and manage your teams and gain customer insights
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About You:

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- Previous experience as a Retail Manager,



Area Manager or similar, ideally within Fashion/Retail environment
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- People leadership skills with a 'hands-on' approach are essential
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- Demonstrated ability to lead teams, achieve targets and monitor KPI's
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- Experience in performance management and getting the best from your teams will be highly regarded
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- Customer focused with superior customer service skills
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- Strong retail, financial and business acumen
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- Excellent time management skills with the ability to prioritise and achieve within timelines
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Benefits to you:

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- Become a leader within one of Australia’s most-loved department stores
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- Career development and progression opportunities, local and national
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- Exciting Team Member discounts and exclusive offers
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- Access to volunteer, parental and lifestyle leave
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- Service Recognition, Inspirational People Awards, and more!
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n Our management leaders work across a fortnightly rotating roster aligned to key trading hours, including weekends and peak retail periods such as Black Friday and the Christmas-Current Year season.n

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Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.

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Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.

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Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.

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Applications close: 15 Oct 2026 AUS Eastern Daylight Time

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📌 Customer Service Manager (Melbourne)
🏢 Myer
📍 Melbourne