Job Description

Receptionist / Client Experience Coordinator | Full Time | Norwest HQ

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Balance Health and Performance · Norwest NSW 2153 (with travel to Belrose and Alexandria as needed)

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$70,000 + super · 38 hours per week

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We’re looking for people who feel aligned with us. Is that you?

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At Balance Health and Performance, our mission is “Making a difference through exceptional patient care and nurturing our team’s career progression.” By the end of 2028, we’re on a mission to open 10 clinics across Sydney, and that starts with the first person every patient meets: you.

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We’re looking for an experienced Receptionist to be the heartbeat of our Norwest HQ. You’ll create a warm welcome for every patient, keep our clinicians’ days running smoothly, and help us deliver the kind of care that keeps people coming back.

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What the role involves

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- Welcoming patients in person and over the phone and making every interaction feel personal
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- Managing clinician diaries, bookings, rescheduling and waitlists to keep schedules full and flowing
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- Processing payments, health fund claims and invoicing, including workers compensation and CTP accounts
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- Responding to patient enquiries via phone, email and SMS
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- Keeping patient records accurate and supporting our clinical admin workflows
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- Working alongside our clinicians and management on day-to-day clinic operations
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- Supporting our Belrose and Alexandria clinics when coverage is needed
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- Engaging in company initiatives, including training and team days
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What’s in it for you?

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- A structured induction program so you’re set up for success from day one
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- Career planning and quarterly goal setting to work towards your aspirations
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- Quarterly reviews to celebrate what you’ve achieved and map out your next steps
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- Quarter planning days where you help shape the trajectory of Balance
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- A front-row seat to a growing business, with real opportunity as we expand across Sydney
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An engaged and team-oriented team who laugh every day

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We make a point of getting to know each other, with plenty of banter alongside real teamwork. We work hard and have fun at the same time.

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- Daily huddles and weekly team meetings to check in and support each other
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- Team events, and the one to always look forward to is our Christmas party
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Above all, we’re looking for cultural alignment

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Our values are:

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- Doing the right thing
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- Make a difference
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- Act with purpose
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If those words resonate with how you show up for patients, colleagues and the business, we’d love to hear from you.

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Conditions of the position

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- Hours: 38 hours per week, typically Monday to Friday, 9am–5pm. If you’d prefer a shorter weekday, there’s the option to work a Saturday morning instead.
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- Location: Based at our Norwest HQ, with travel to Belrose (2085) or Alexandria (2015) as needed
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What we’re looking for

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- Previous reception or front-of-house experience, ideally in allied health, medical or a similar client-facing setting
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- Confidence with practice management software (Splose experience is a bonus)
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- Experience with health fund, workers compensation or CTP billing (highly regarded)
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- A warm, calm and professional manner, even on the busiest days
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- Strong attention to detail and the ability to juggle multiple priorities
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- Flexibility to travel between our clinics when required
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- A current driver’s licence and access to a reliable vehicle (preferred)
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The successful applicant will be:

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- Someone who feels totally aligned to our purpose, mission and values
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- Someone who’s ready for a challenge and open to growing both personally and professionally
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- Someone who takes pride in creating an exceptional experience for every patient
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#J-18808-Ljbffr

📌 Receptionist (Sydney)
🏢 Balance Health and Performance
📍 Sydney