TAL Australia is seeking a Complaints Analyst to help understand and improve customers' experiences during the claims journey. You will identify trends, drive governance-informed improvements and support risk, QA and customer experience stakeholders in delivering better outcomes.
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In this role you will conduct root cause analysis, review claim files and complaint records, and translate findings into practical recommendations that reduce complaint volumes and improve overall customer outcomes.
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📌 Complaints Analytics Specialist - 12-Month Contract (Sydney)
🏢 TAL Australia
📍 Sydney
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