Job Description

Rydges Resort Hunter Valley is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT n

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About Rydges n

Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest’s stay.

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Located in the heart of Australia’s premier wine region, situated across an enormous slice of pristine countryside. Rydges Resort Hunter Valley is a vibrant 419 room resort an all-encompassing destination for leisure, conferences, and unforgettable events. As home to the award-winning Hunter Valley Conference and Events Centre which caters from 10 to grand celebrations for over 1,100 guests.

2025 & 2026 Hunter Valley Legends Awards n

Hunter Valley Accommodation Operator of the Year

2025 & 2026 Accommodation Australia NSW Awards for Excellence Winner n

Best Health & Wellbeing Practices

About the Role n

As a Guest Service Agent you’ll be the first point of contact for guests, delivering warm welcomes and efficient service. You’ll manage check-ins, check-outs, and guest requests, while working closely with other departments to ensure rooms are ready and guest needs are met. Accuracy, professionalism, and local knowledge are key to creating a seamless and memorable stay.

Skills & Experience n

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- 1-2 years of experience as a GSA in a hotel
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- Proven ability to deliver warm, professional, and efficient guest service
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- Strong communication skills and attention to detail.
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- Experience in front office operations including check-in/out and handling guest accounts.
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- Ability to build strong relationships with other departments in the hotel
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- The ability to deal with multiple requests at once and maintain a high level of service.
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- Familiarity with reservation systems and booking procedures.
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Key Responsibilities nn
- Manage arrivals and departures of everyone visiting our resort
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- Provide exceptional guest service by responding to guest requests efficiently and courteously
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- Communicate with housekeeping, reservations and maintenance departments to ensure all guest requests and needs are met
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- Actively resolve guest issues and challenges presented on shift
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- Anticipate and attend to the guest’s needs and desires immediately.
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- Offer a warm and friendly salutation to resort guests as they enter and depart from the Resort.
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- Check guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines.
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- Process daily guest transactions and accounts accurately and efficiently.
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- Work with the Housekeeping, Reservations, and Maintenance departments, to ensure that the Resorts rooms are properly prepared for arriving guests.
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- Communicate any guest special request to the appropriate department(s) and follow up to make certain the request has been fulfilled in accordance with the guest’s wishes.
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- Promptly action all guest messages
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- Communicate any pertinent guest comments, particularly guest complaints, to the Hotel management.
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- Be fully conversant with regard to all information on the area as a destination, the services available at and through the hotel, any special events taking place in the area.
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- Have a full working knowledge of all current room rates and packages available at the Hotel.
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- Book, update, amend and file all reservations accurately and in a timely manner.
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- Participate in all rostered theoretical and on-the-job training sessions.
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- Comply with all of the hotel’s operational policies & procedures.
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- Maintain a clean & secure working environment.
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- Have a full knowledge of, and practice all of the resorts established workplace health and safety guidelines (WH&S;).
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- Adhere to all established cashiering policies and procedures.
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- Ensure the protection and maintenance of all operating equipment
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- Complete all assigned opening and closing duties.
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- Give assistance to the telephonists and back office personnel when required.
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Benefits & Perks nn
- Incredible team member discounts from your first day on-the-job.
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- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
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- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
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- Awesome winter and summer savings and discounts at Thredbo.
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- Rapidcareer growth opportunities through our EVT network.
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- Local community involvement, volunteering and charitable giving.
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- Australia and NZ’s largest and most diverse experiences company.
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Join Rydges Resort Hunter Valley and become an EVT experience creator, chance taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

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Rydges Resort Hunter Valley is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT n

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo.



Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About Rydges n

Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every gues

n

Located in the heart of Australia’s premier wine region, situated across an enormous slice of pristine countryside. Rydges Resort Hunter Valley is a vibrant 419 room resort an all-encompassing destination for leisure, conferences, and unforgettable events. As home to the award-winning Hunter Valley Conference and Events Centre which caters from 10 to grand celebrations for over 1,100 guests.

2025 & 2026 Hunter Valley Legends Awards n

Hunter Valley Accommodation Operator of the Year

2025 & 2026 Accommodation Australia NSW Awards for Excellence Winner n

Best Health & Wellbeing Practices

About the Role: n

We are seeking a friendly, professional and customer-focused Guest Service Agent to join our Front Office team in a casual capacity. As the first point of contact for our guests, you will create memorable experiences through exceptional service, efficient check-ins and check-outs, and prompt resolution of guest requests. Working closely with Housekeeping, Reservations and Maintenance, you'll help ensure every guest enjoys a seamless and enjoyable stay.

Skills & Experience: n

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- Previous hotel front office or Guest Service Agent experience (1-2 years preferred)
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- Excellent communication and customer service skills
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- Strong attention to detail and ability to multitask in a fast-paced setting
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- Experience with reservations systems and guest account management
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- A collaborative approach and ability to build strong working relationships across departments
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- Flexibility to work a rotating roster, including weekends and public holidays
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Key Responsibilities: nn
- Welcome, check in and check out guests with warmth and professionalism
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- Manage guest enquiries, requests and complaints effectively
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- Process reservations, payments and guest accounts accurately
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- Liaise with internal departments to ensure guest needs are met
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- Provide local area knowledge and promote resort facilities and services
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- Maintain compliance with hotel policies, procedures and workplace safety standards
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Benefits & Perks: nn
- Incredible team member discounts from your first day on-the-job.
n
- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
n
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
n
- Awesome winter and summer savings and discounts at Thredbo.
n
- Rapidcareer growth opportunities through our EVT network.
n
- Local community involvement, volunteering and charitable giving.
n
- Australia and NZ’s largest and most diverse experiences company.
n

n

Join Rydges Resort Hunter Valley and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

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📌 Rydges Resort Hunter Valley - Guest Service Agent - Casual (Quorrobolong)
🏢 EVT - Entertainment | Ventures | Travel
📍 Quorrobolong