Job Description

An exciting chance exists for an accomplished General Manager to lead the a well-established boutique hotel located in the heart of Brisbane's CBD. We are seeking a highly capable hotel executive to take full accountability for operational performance, guest experience, team leadership, and financial outcomes.

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This role is ideally suited to a commercially astute hotel leader with experience in strata-titled hotel environments who can operate with autonomy while maintaining strong governance, reporting, and stakeholder engagement.

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The Role

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Reporting directly to the Regional Operations Manager, the General Manager is responsible for the end-to-end management of the hotel, ensuring operational excellence, financial discipline, and a consistently high standard of guest service.

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Key areas of responsibility include:

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- Overall leadership and performance of hotel operations
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- Delivery of exceptional guest experience and service standards
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- Financial management including budgets, forecasting, and cost control
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- Leadership, development, and performance management of hotel staff
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- Oversight of front office, housekeeping, maintenance, and contractors
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- Compliance with WHS, employment legislation, and operational policies
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- Management of systems, reporting, and operational controls
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- Stakeholder engagement including body corporate, owners, residents, suppliers, and other partners
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Key Accountabilities

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- Drive sustainable commercial performance across occupancy, ADR, and margins
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- Maintain high standards of presentation, safety, and operational compliance
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- Build a professional, engaged, and accountable team culture
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- Implement consistent operating procedures and performance metrics
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- Ensure transparent and accurate reporting to ownership
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- Proactively identify and manage operational risks and opportunities
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- Adherence to Caretaking & Letting Agreements with the body corporate
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About You

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You will be an experienced hotel professional with a strong track record in senior operational leadership roles. You will demonstrate:

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- Proven experience as a Hotel General Manager or equivalent senior role
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- Experience within management-rights hotel operations
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- Strong financial, analytical, and commercial capability
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- High-level people leadership and stakeholder management skills
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- Ability to operate autonomously within a governance and reporting framework
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- Excellent written and verbal communication skills
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- Experience with modern PMS platforms, online reputation management, and hotel technology systems is essential.
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What We Offer

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- Career Development - We invest in our people through structured onboarding, leadership development, and ongoing learning opportunities designed to support career progression across our hotel, residential, and corporate portfolios.
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- Autonomy & Trust - Belmo empowers leaders to take ownership of their operations while providing clear governance, support, and access to senior leadership.
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- Competitive Rewards - We offer competitive remuneration packages aligned to experience and performance, with opportunities for growth as the business expands.
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- Work-Life Balance - We recognise the importance of balance in a demanding industry and strive to build sustainable operating models that support both performance and wellbeing.
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- Wellbeing Support - Access to employee assistance and wellbeing resources to support mental health, resilience, and personal wellbeing.
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- Professional Culture - Work within a collaborative, accountable, and high-performing culture that values integrity, innovation, and continuous improvement.
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How to Apply

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If you are a senior hotel leader seeking a stable, accountable, and professionally run environment, we encourage you to apply.

📌 General Manager (Petrie Terrace)
🏢 Belmo Group
📍 Petrie Terrace