Job Description

Youth Client Services Officer – Darwin n

Darwin | Full-time | $71,919.98 – $86,284.74

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We’re looking for a Youth Client Services Officer to join our Darwin Criminal Law team. Make a difference for young people and their families.

What you’ll be doing n

Working alongside our Youth Criminal Law team, you’ll play an important role in supporting clients both in Darwin and, when required, in remote communities.

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Your day will be varied and may include:

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- Attending Darwin prison and juvenile detention facilities to meet with clients and provide support, information, referrals and follow-up.
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- Helping young people and their families understand and navigate services and support available to them.
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- Supporting lawyers and social workers by communicating with clients and gathering relevant information.
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- Helping develop bail proposals, including arranging accommodation and transport.
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- Connecting clients with services such as emergency accommodation, rehabilitation, community corrections and other support agencies.
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- Driving and providing transport to clients and their families where required, including for court, appointments, accommodation, repatriation and other client-related needs.
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- Preparing court lists, organising files and supporting duty lawyer and bush court services.
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- Building solid relationships with Aboriginal communities and service providers.
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- Travelling to remote communities to support circuit court services when required.
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About you n

You’ll bring a strong understanding of Aboriginal culture and society,



along with an understanding of the issues Aboriginal people experience within the criminal justice system.

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We’re looking for someone who:

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- Builds respectful and trusting relationships with Aboriginal young people, families and communities.
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- Communicates confidently and respectfully with clients and a wide range of stakeholders.
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- Has a genuine commitment to providing high-quality client service.
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- Can work independently, use initiative and manage competing priorities.
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- Works well as part of a small and supportive team.
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- Has experience with administration, data entry, email and file management.
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- Can develop relationships and networks with other agencies and community services.
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- Is willing and able to travel to remote communities when required.
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- Is confident driving and providing transport to clients when required.
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A current Northern Territory C Class driver’s licence and the ability to obtain an Ochre Card are required.

Why join NAAJA? n

NAAJA is a leading Aboriginal legal service providing legal assistance and justice services to Aboriginal and Torres Strait Islander people across the Northern Territory. You’ll join a team committed to providing quality services to clients while working towards positive, long-term change in the justice system.

We offer n

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- Competitive salary ($71,919.98 – $86,284.74)
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- Salary packaging up to $18,550 tax free
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- 6 weeks annual leave with 17.5% loading,
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- 3 weeks personal leave and cultural leave more in accordance with Enterprise Agreement
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- The opportunity to work alongside experienced legal and client service professionals
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- Meaningful work supporting Aboriginal clients, young people and communities.
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