- Contract through to 24/12/2026
- State Government Agency
- $38.89 per hour plus Super

About the company

Karlka Recruiting Group has partnered with a State Government agency to engage a Shared Services Support Officer for a contract role based in Dubbo. This prospect is offered on a contract until 24/12/2026.

About the Position

The Shared Services Support Officer operates in a high-volume contact centre environment providing customer support across phone, live chat and administrative channels. The role focuses on delivering first-contact resolution and processing customer transactions accurately and efficiently.

Duties

- Respond to customer enquiries across inbound calls, live chat and administrative channels
- Provide high-quality customer service and resolve enquiries from internal and external customers
- Process transactions accurately using procedures, templates and knowledge resources
- Identify and elevate customer issues, service disruptions and emerging trends
- Use multiple systems and communication tools simultaneously to manage workload and document interactions
- Participate in quality assessments,



training and operational performance activities

Requirements/Skills

- Experience in a customer-centric environment such as a contact centre, service centre or shared services environment
- Ability to adapt to and implement new processes and procedures
- Ability to build rapport, understand customer requirements and deliver quality customer service from first contact
- Experience using multiple systems and learning new technology quickly
- Accurate touch typing skills with greater than 85% accuracy and a minimum typing speed of 40 words per minute
- Willingness to complete reference checks, police check and right to work verification

Benefits working with this Client

- $38.89 per hour plus Super
- Dubbo location with immediate start
- Contract through to 24/12/2026

Benefits working with Karlka Recruiting Group

- Weekly pay
- Ongoing support: Pre, during and post placement
- Dedicated consultant per contract
- Employee Assistance Program available
- Our agency supports Indigenous communities

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📌 Contact Centre Operator x 3 (Dubbo)
🏢 Karlka Recruiting Group
📍 Dubbo