Job Description

Join Our Team at Hannah St Hotel Melbourne – Porter At Hannah St Hotel, we pride ourselves on delivering exceptional service and creating memorable experiences for every guest. We are seeking a dedicated and professional Porter to join our team and uphold the highest standards of hospitality. As a Front Office Porter, you will play a vital role in ensuring seamless guest arrivals and departures, providing assistance with luggage, valet parking, and offering expert knowledge about our hotel and local attractions. Your commitment to excellence and attention to detail will help us maintain the luxurious experience our guests expect. What We’re Looking For: A polished, professional approach with a strong customer service focus. Ability to remain calm and efficient under pressure. A proactive attitude and willingness to assist across various tasks. Excellent communication and interpersonal skills. Previous experience in a similar role within a luxury hotel environment is highly regarded. Key Responsibilities: Welcome guests and assist with luggage and transportation needs. Provide accurate information about hotel facilities and local attractions. Support the Front Office team with guest requests and operational tasks. Maintain a clean and organized lobby and entrance area. Ensure all interactions reflect the elegance and professionalism of Hannah St Hotel. At Hannah St Hotel, we foster a collaborative and respectful work workplace where every team member contributes to creating an exceptional guest experience. If you are passionate about hospitality and take pride in delivering service of the highest standard, we would love to hear from you. Does this sound like your next career move? (Note: removed “Apply today and become part of our team” to avoid call to action)

Hotel Windsor is an iconic Australian hotel embodying the architecture and elegance of a European style ‘Grand Hotel’, situated on Spring Street and located at the ‘Paris’ end of Melbourne. Our Concierge Department plays a pivotal role in making the guest experience memorable.

We welcome positive, passionate, honest and hardworking individuals into our team and commit ourselves to the highest skilled standards. We support integrity and initiative, and we strive to give opportunities for personal and professional development in a supportive environment.

The Opportunity

Our beautiful hotel is looking for an enthusiastic and helpful Porter to join our Concierge team on a Part-Time basis. As a key player within our Concierge Department, you will be the first and last point of contact for our guests, therefore great people skills are a must!

- Greet and attend to all guests upon arrival and departure, be the first and last point of contact!
- Provide helpful, friendly and personalized service, attending to guest errands and requests.
- Handle guest luggage; delivering bags and luggage to the relevant rooms where necessary.
- Provide accurate information on the hotel and restaurants within the group.
- Valet Park guest cars as required.
- Have sound knowledge of public transport, local attractions,



restaurants and events going on around Melbourne/Victoria region.

Our successful candidate will have:

- One year experience in a similar role or 5-star hotel environment.
- Australian Manual Drivers License a must.
- Communication and time management skills.
- Exceptional eye for detail and a positive attitude.
- Previous Opera knowledge will be highly regarded.

Discover what awaits you:

- Take comfort in the security of a permanent position in an industry you’re passionate about!
- Prime Location, work in the heart of Melbourne’s CBD, steps away from public transport.
- Amazing Perks, staff discounts across the group (Aru & Saadi) as well as a daily staff meal.
- Be part of an ever-expanding hospitality group with plenty of room for growth within our ever-expanding hospitality group.

If this sounds like you, we can’t wait to hear from you! Take the next step in your career and join our exceptional and iconic team at The Hotel Windsor.

Please note that only short-listed candidates will be contacted for this role. You must have valid working rights in Australia to be considered.

As Marriott International’s flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Porter, opportunity awaits.

Position Summary:

Be the “face of the hotel” - engaging and inspiring guests through each guest interaction from arrival to departure

Securely park guest cars, deliver bags and amenities in accordance with the hotel policies

Support your front office team in general operational tasks

Escort guests to their rooms and explain all features & hotel offerings

Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity

Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings

About You:

Relevant experience in a similar role

Working rights in Australia

Enthusiastic to elevate your career

Self-motivated, driven and energized in a fast-paced environment

Armed with smart solutions and a can-do attitude

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

Be part of Life with the Works program where you can enjoy versatile working hours & locations, time off to pursue your passion through sabbatical leave,



and paid leave during your birthday month

Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

Opportunity to receive Employee Referral Incentives and get paid for working with your friend

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years.

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Put the World on Vacation

At Travel + leisure Co our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

How You’ll be Rewarded?

- Immediate start
- Fantastic career opportunity with the potential for ongoing work
- Supportive work culture
- Opportunity for professional growth and development
- Discounted hotel & resort stays globally

How You’ll Shine?

As a Porter, you will be responsible for:

- Assist guests with luggage, including transporting bags to and from rooms safely and efficiently
- Support the Front Office team with guest arrivals, departures, and general concierge-style assistance
- Greeting and registering of owners and guests
- Assist with valet parking processes
- Providing information to local area attractions, completion of all department related paperwork
- Using all communication equipment including telephones, facsimiles and computers

A strong candidate has been identified for this position.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or

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📌 Porter (Melbourne)
🏢 AccorHotel
📍 Melbourne