An exciting opportunity is available for an experienced and results-driven National Service Manager to lead service operations for a well-established provider within the mobility and independence equipment sector.

Based in Western Sydney, this full-time leadership role will oversee a national service function, with responsibility for driving operational performance, developing team capability and ensuring customers receive a consistently high standard of service and support across Australia.

This is a great opportunity for an experienced service leader who enjoys bringing structure, consistency and continuous improvement to a growing national operation.

Key Responsibilities

- Lead and manage a national team of Service Technicians and Service Coordinators, ensuring timely and customer-focused service delivery
- Drive consistency and continuous improvement across service operations, processes and customer experience
- Develop and implement service strategies, policies and initiatives that improve efficiency and service outcomes
- Use service data, trends and insights to identify opportunities for improvement and support informed decision-making
- Partner with internal teams to coordinate installations, equipment rollouts and broader operational requirements
- Build a positive, collaborative and solutions-focused team culture across a geographically dispersed workforce
- Manage key supplier relationships and support the availability of essential parts,



equipment and resources
- Oversee training, development and capability building across the national service team
- Monitor service performance, KPIs and operational outcomes, providing meaningful reporting and insights to executive leadership

About You

- 8+ years’ experience in senior service, operations or technical service leadership
- Demonstrated experience leading high-performing teams across multiple locations
- A robust track record of improving service delivery, operational efficiency and customer outcomes
- Strong analytical and problem-solving capability, with the ability to turn data into practical improvements
- A strategic mindset combined with the ability to remain close to day-to-day operations
- Excellent communication and stakeholder management skills across all levels of an organisation
- An understanding of compliance, quality and regulatory requirements within a service environment
- Tertiary qualifications in business, engineering or a related discipline are desirable

What’s on Offer

- Competitive salary package
- Performance-based incentives
- Employee wellbeing initiatives and product discounts
- A paid day off to celebrate your birthday
- Company-paid parental leave
- Long-term career opportunity with an established organisation
- A meaningful leadership role within an industry focused on improving independence and quality of life

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📌 Service Manager (Sydney)
🏢 seek.com.au
📍 Sydney