Job Description

The Retail Portfolio Manager is accountable for the overall commercial performance, people leadership and execution of an assigned Retail Portfolio of W Cosmetics stores. Leading Store Managers, the role drives Retail Portfolio sales, controllable profitability, labor productivity, people performance, loss prevention and consistent store execution. The Retail Portfolio Manager operates as a business owner of the Retail Portfolio, leading through Store Managers, identifying performance opportunities and risks, addressing underperformance and ensuring stores consistently deliver agreed business standards and results.

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The Retail Portfolio Manager is accountable for the overall commercial performance, people leadership and execution of an assigned Retail Portfolio of W Cosmetics stores. Leading Store Managers, the role drives Retail Portfolio sales, controllable profitability, labor productivity, people performance, loss prevention and consistent store execution. The Retail Portfolio Manager operates as a business owner of the Retail Portfolio, leading through Store Managers, identifying performance opportunities and risks, addressing underperformance and ensuring stores consistently deliver agreed business standards and results.

Key Responsibilities n

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- Drive sales growth and achieve commercial targets across an assigned portfolio of retail stores.
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- Monitor key sales KPIs, identify performance gaps and implement improvement strategies.
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- Manage portfolio profitability, labour productivity, wage-to-sales ratios and controllable operating costs.
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- Oversee store budgets, workforce planning and financial performance to achieve profitability targets.
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2.Store Leadership & People Performance nn
- Lead,



coach and develop Store Managers to build high-performing teams.
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- Manage performance, leadership development, succession planning and critical staffing requirements.
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3.Retail Loss Prevention & Asset Protection nn
- Oversee loss prevention, inventory accuracy and asset protection across the retail portfolio.
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- Ensure effective controls are maintained to minimize shrinkage, theft, fraud and operational losses.
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4.Retail Standards, Execution & Customer Experience nn
- Ensure consistent execution of store operations, company policies, visual merchandising and promotional campaigns.
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- Maintain high customer service standards, conduct store audits and drive continuous operational improvements.
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5.New Store Openings & Business Priorities nn
- Lead retail operational readiness for new store openings, including staffing, workforce planning and store performance.
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- Provide hands-on leadership during new store launches, peak trading periods and key business initiatives.
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Skills & Experience nn
- Proven multi-site retail management experience, ideally as an Area Manager, Regional Manager or equivalent.
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- Demonstrated success in driving sales growth, profitability and operational performance across multiple stores.
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- Strong commercial acumen with a solid understanding of retail P&L;, budgeting, labor productivity and sales KPIs.
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- Strong leadership and people management skills, with experience coaching and developing Store Managers.
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- Excellent analytical, problem-solving and decision-making abilities.
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- Strong communication, stakeholder management and organisational skills.
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- Ability to thrive in a quick-paced, high-growth retail environment.
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- Experience in beauty, cosmetics, fashion or specialty retail will be highly regarded.
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📌 Portfolio Manager (Sydney)
🏢 W Cosmetics
📍 Sydney