Customer Service Coordinator – Barbell Foods

Location: Canberra

Contract type: Permanent part‑time (15 hours per week)

Salary: $31,600 + Super ($80,000 FTE equivalent)

Hybrid working arrangement after training (three mornings in office, two days from home)

Key Responsibilities

- Managing customer enquiries via email, phone, social media, reviews, and live chat
- Coordinating urgent order changes, cancellations, and customer requests
- Resolving customer concerns with a solutions‑focused approach
- Communicating proactively regarding shipping delays, backorders, and subscriptions
- Escalating product quality concerns and coordinating internal follow‑up
- Maintaining help centre content, response templates, and support resources
- Monitoring customer feedback and identifying improvement opportunities
- Assisting with reporting on customer activity, response times, and service trends
- Ensuring all interactions meet service standards and quality expectations

What You'll Need to Succeed

- Experience in customer service, administration, support, or customer‑facing coordination roles
- Excellent written and verbal communication skills
- Confidence handling inbound phone enquiries
- Strong organisational and time‑management abilities
- The ability to remain calm and professional in challenging situations




- Strong problem‑solving skills and customer focus
- Experience managing multiple priorities in a fast‑paced environment

What You'll Get in Return

- Permanent part‑time role working 15 hours per week
- Salary of $31,600 + Super ($80,000 FTE equivalent)
- Hybrid working arrangement after training
- Supportive and collaborative team culture
- Opportunity to join one of Australia's fastest‑growing food brands
- Strong work‑life balance and long‑term stability
- A role where your contribution directly influences the customer experience and business success

Eligibility

Applicants must be versatile and available for a rotating roster, including weekends and public holidays. National Police Check (completed within last 3 months), Working with Childrens Check (ACT), Unrestricted work rights in Australia.

Benefits

- Permanent part‑time role working 15 hours per week
- Salary of $31,600 + Super ($80,000 FTE equivalent)
- Hybrid working arrangement after training
- Supportive and collaborative team culture
- Opportunity to join one of Australia's fastest‑growing food brands
- Strong work‑life balance and long‑term stability
- A role where your contribution directly influences the customer experience and business success

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