Duty Manager - Criterion Hotel, Rockhampton

Step into a key leadership position as Duty Manager, where you’ll ensure every guest has an extraordinary experience. This role is more than just a job—it’s a unique opportunity to grow your hospitality career in a supportive, community-driven environment at Criterion Hotel.

What You’ll Do:

- Lead with Impact: Oversee daily operations across our vibrant bar, bustling restaurant, and welcoming accommodation, ensuring every detail is perfect.
- Inspire Your Team: Motivate, mentor, and develop our passionate staff, fostering a culture of excellence and continuous improvement.
- Elevate Guest Experiences: Be the go-to person for our guests, handling inquiries, resolving issues, and making sure every visit is memorable.
- Drive Success: Manage staffing, scheduling, and inventory, while keeping an eye on budgets and ensuring we’re always operating efficiently
- Champion Safety and Compliance: Ensure we meet all health, safety, and licensing regulations, keeping our team and guests safe.

Why You’ll Love Working with Us:

- Growth Opportunities: We believe in investing in our people. You’ll have access to ongoing training and development programs designed to help you grow into a top hospitality leader.
- Close-Knit Culture: At Criterion Hotel, we work hard, support one another, and take pride in our unique community.
- Heritage Location: Enjoy the perks of living and working in Rockhampton.
- Recognition and Rewards: We celebrate our team’s achievements with regular recognition, incentives, and opportunities for advancement.

Mandatory Qualifications:

- RMLV (Responsible Management of Licensed Venues): Required to ensure compliance with licensing regulations.
- Approved Manager’s License: Necessary for managing licensed areas and ensuring legal operation.
- RSA (Responsible Service of Alcohol):



Essential for serving alcohol responsibly and adhering to legal requirements.
- RSG (Responsible Service of Gambling): Required to oversee gambling activities in a responsible manner.
- CLO (Customer Liaison Officer) Certification: Important for handling customer inquiries and complaints effectively, especially in a licensed venue.

Note: If you do not currently hold all of the mandatory qualifications, you will be required to obtain them before commencing.

What We’re Looking For:

- A proven leader with experience in hospitality management.
- Someone with a positive attitude who thrives in a close‑knit, fast‑paced environment
- A team player who is passionate about delivering exceptional guest service.
- Strong communication skills and the ability to solve problems on the go.
- Flexibility to work evenings, weekends, and public holidays.
- Knowledge of hospitality regulations and financial management.

Join Our Team:

With roots dating back to 1913, ALDI is proud to make a real difference to people across the world by offering top quality products for low prices. ALDI first entered the Australian grocery market in 2001 and has since grown to have almost 600 stores and 8 distribution centres in 5 states.

If you’ve ever shopped at ALDI you know we are not your average supermarket. We’re also not your average employer. ALDI is a place where you’ll find good people, good purpose and good opportunities. So you can work with a excellent team,



feel great for making a real difference for everyday Australians and have a rewarding career.

It’s that easy. ALDI Good Different.

Job Description

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising team members, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here’s what you’ll be doing:

- Opening and closing the store and supervising shifts.
- Offering feedback to the team that’s clear, constructive, and inspiring.
- Assisting in training and onboarding team members.
- Being a customer service superstar and serving customers at the registers with a smile.
- Keeping shelves stocked with products so that our customers can find all their favourites.
- Keeping a keen lookout for any incidents or hazards to keep everyone safe.

Qualifications

In return, we’d love for you to:

- Use your initiative to manage and improve our work quality and efficiency.
- Communicate effectively with colleagues at all levels - teamwork is the key.
- Exhibit professionalism, fairness, and responsibility in every conversation.
- Manage your workload effectively, even when things heat up.
- Lead by example, promoting a positive team spirit that’s contagious.
- Offer our customers service that’s consistently polite and courteous.

Additional Information

- Enjoy a fantastic hourly rate of $35.48* + shift allowances
- Full weekend availability will be advantageous.
- 35-hour per week contract
- Be part of a company with purpose - we’re committed

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