What Client Advisor House Of Kennedy Chatswood...

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Job Description

Job Description

Who we are at House of Kennedy

Founded in 1976, House of Kennedy has redefined luxury retail with a curated collection of the world’s most prestigious timepieces and jewellery. Proudly presenting Piaget, Graff, Cartier, Franck Muller, and an esteemed portfolio of world‑class brands, we offer a selection of timeless classics, rare editions and one‑of‑a‑kind pieces for our discerning clientele.

Our boutiques in Sydney, and Melbourne are renowned for delivering a world‑class client experience — defined by exceptional expertise, personalised service and a dedication to celebrating life’s most meaningful moments. Each House of Kennedy piece embodies tradition, innovation and artistry, crafted to endure and be treasured for generations.

The Opportunity

We are seeking a driven and client‑focused Client Advisor to join our House of Kennedy Chatswood Chase boutique. This is an exciting opportunity to represent some of the world’s most iconic brands in a refined, luxury environment. As a key member of our team, you will deliver personalised service, drive boutique sales performance, and foster enduring relationships with both new and existing clients. You will also play an important role in upholding the presentation and operational excellence of the boutique, ensuring every client’s experience reflects the very best of Kennedy.

What you will do

- Deliver a consistently exceptional client experience that reflects Kennedy’s luxury standards.
- Build and nurture long‑term client relationships, cultivating new business opportunities while deepening loyalty with existing clients.
- Support boutique management in achieving sales targets and contributing to a high‑performance team culture.
- Develop and maintain solid product and brand knowledge to confidently share brand stories and expertise with clients.
- Ensure the boutique’s presentation, merchandising,



and stock management are maintained to the highest standard.
- Assist with boutique operations, including POS transactions, cash handling, stock control, and daily opening/closing procedures.

What you will bring

- Experience in retail environment, ideally within jewellery or timepieces (preferred) alternatively, experience in hospitality, fashion, or hotel management.
- A proven track record of exceeding sales targets in a client‑centric environment.
- Strong interpersonal, communication, and relationship‑building skills.
- Impeccable professional presentation and an understanding of luxury service etiquette.
- Highly organised, detail‑oriented, and adaptable in a fast‑paced environment.
- Confident using retail systems and CRM platforms; qualifications in business, gemology, or jewellery design are highly regarded.
- A clear Police Check is required.

At House of Kennedy, we are committed to attracting and retaining the best in the industry. If you’re ready to join us, we’d love to hear from you.

All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy.

As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This is a part‑time, permanent position at our beautiful showroom in the Sydney CBD working on Mondays 9am‑5pm and Saturdays 8am‑4pm.

If you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you!

Key Responsibilities include:





- Through in‑person and online consultations, you'll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes; and
- Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction
- Promoting Cullen Jewellery’s commitment to ethical practices and community initiatives
- Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.
- Completing ad‑hoc tasks such as stock takes, changing product displays, and managing postage tasks as required

What are we seeking?

- Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry;
- High attention to detail and commitment to providing exceptional client experiences
- Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes;
- Ability to work effectively as part of a team to achieve common goals;
- The right to work in Australia; and
- Capacity to work on a Monday, Thursday, Friday and Saturday roster consistently.

What we offer:

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Sydney, we offer all our team members with a range of benefits including:

- A supportive and collaborative work environment;
- An Employee Assistance Program for you and a family member to utilise;
- Generous staff and family / friend discounts;
- Team events and initiatives included as part of our wellbeing program;
- Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
- The opportunity to join a growing company with a global presence - you really can take your career anywhere!

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📌 Client Advisor - House Of Kennedy Chatswood (Sydney)
🏢 Kennedy Watches & Jewellery
📍 Sydney