Working for an SME business in the tourism industry, this Tourism Business Coordinator role is broad ranging and a great fit for people who like autonomy, variety, flexibility and an chance to to work with the business owner (based in Bathurst) and Marketing Manager (based in Newcastle).
This role needs to be Sydney based and encompasses operations, sales and marketing, with the hours and work days designed to fit your lifestyle and commitments. Make an impact, participate and contribute to medium and long-term planning and strategy to ensure both business growth and your own professional development.
Key responsibilities
- Oversee the planning, coordination and implementation of day tours
- Respond to and engage with customer and client enquiries by phone, email and WhatsApp
- Coordinate with drivers and guides to foreplan monthly rosters
- Initiate and gain business from identified, potential clients to help drive business growth
- Network and attend local, interstate and international sales conferences
- Work with the Marketing Manager to ensure synchronicity between digital platforms and traditional sales channels
- 2 days a week making sales calls visiting travel agents, accommodation, and university campuses
- Oversee morning dispatch 3 days a week from 7am - 8am, followed by general business administration
About you
- Must hold a bachelor's degree in any field or have a minimum of 3 years working in the tourism industry
- Must hold work rights in Australia without restrictions
- Be comfortable learning and using a range of software
- Possess initiative and the ability to problem solve under pressure
- Implement and use AI to help with customer service and business efficiencies
- Handle challenges calmly, showing empathy and clarity in seeking resolutions
- Completes work understanding the detail required and the overall objective
- Comfortable liaising and networking with sales partners, suppliers and government agencies
- Available to network and attend industry events outside normal business hours
- Represent the business professionally and ethically in both the public and business environment
- Be well presented, punctual and prepared when meeting and dealing with clients and customers
- 30 hours per week as Part-time Employee or Contractor with ABN
- Work from home, as well as a city based desk option
- High local sales performance leads to interstate sales visits (Melbourne/Brisbane) and international trade shows and B2B meetings
- Discounted tours for family/friends
- Laptop provided
About us
Colourful Collective Travel is a Sydney and NSW regionally based tour operator offering 1-4 day public and private tours in NSW focusing on soft adventure, nature, wine, food and sustainability.
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📌 Tourism Business Coordinator (Sydney)
🏢 Colourful Collective Travel
📍 Sydney
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