About the Role

We’re seeking experienced Service Desk Technicians to provide technical support across a major upcoming program of work within a secure government environment. This role is ideal for IT professionals who thrive under pressure, excel at problem-solving, and are committed to delivering exceptional customer service.

Key Responsibilities

- Deliver Level 1 and Level 2 technical support to end users in a secure setting.
- Manage incidents, service requests, and escalations in alignment with ITIL processes.
- Support system maintenance, testing, and troubleshooting during major operational periods.
- Collaborate effectively with internal teams and stakeholders to ensure service continuity and operational excellence.

About You





- Proven experience in Service Desk or IT Support roles within government or large enterprise settings.
- Strong customer service focus with excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a team-driven environment.

Due to the nature of this role, this opportunity is open to Australian Citizens who currently hold a baseline clearance or higher.

Calleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.

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📌 Help Desk Support (Laverton)
🏢 Calleo
📍 Laverton