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WHAT YOU’LL DO
As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you’ll create an environment where everyone can thrive. Acting in line with our values, you’ll contribute to both your own success and the success of the company.

You will:

Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.

Take responsibility for your store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.

Manage team planning, scheduling, and ensure seamless opening and closing routines.

Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.

Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.

Represent yourself and the brand positively during all customer interactions.

WHO YOU’LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

Qualifications

WHO YOU ARE

We are looking for people with…

Experience in retail management and operations.

Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.

Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting.

And people who are…

Solid and confident leaders who inspire, coach, and develop their teams with integrity.

Thriving in collaborative, dynamic environments, with a solution-focused mindset.

Motivated to create great customers experiences while promoting and selling our products.

A keen interest in fashion trends, commerciality, and competitor insights to drive sales.

Effective communicators, creative, and curious.

Adaptable, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers.

Additional Information

WHO WE ARE

H&M; Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

At H&M; Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

Receive 25% off H&M; Group brands; H&M;, COS, Monki, Weekdays, Arket, & Other Stories across the globe.

Your career can take you anywhere with opportunities to grow across a global business. We proudly support internal progression, with a commitment to identifying and developing internal talent. When you grow, we grow.

Up to 26 weeks of company paid parental leave for eligible team members.

Access to our online learning platform, wellbeing support through our EAP and a Flare membership with exclusive discounts.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

To manage the high volume of applications for roles with leadership responsibilities, we use an online assessment method. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies to predefined criteria set by H&M; Group.

After completing the assessment, you’ll have the opportunity to share feedback and ask questions.

If you experience any difficulties or prefer an alternative assessment method, please contact (emailprotected). Choosing an alternative will not impact your application. For more information on how we process your personal data, please see our Privacy Notice.

Take the next step in your career together with us. The journey starts here.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

As a Department Manager youare responsible forsupporting the SalesandProfit goals by setting a plan for yourdepartment to deliver aGreat CustomerExperience in line with your store. You ensure you have a Outstanding Team andsupport theirdevelopment,



working withsuccession planning, talent development andstructured performance management foryour team based on results, values, andleadership.

Key responsibilities:

Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual

Merchandisers youtake action to maximisesales.

Drive Hello Member program in line with country goals.

Ensure your department continuously meets H&M; standards and follow this up using the Customer Experience Tool.

Together with your Visual Team, you ensure the implementation of the Commercial Handbook.

Evaluate and manage the performance of your team; give regular feedback, execute performance developmentreviews, development plans, follow-up and take anyappropriate actionto improve performance and develop yourteam.

Actively work with a talent pipeline in your department to support the business and store needs.

Qualifications

To be successful in the roleas DepartmentManager, we believe you are apositive,inclusive,and creative leader who enjoys being on the shop floor with their colleagues and customers.You have a desire to learn and grow and share this passion with your team of Sales Advisors.Your commercial mindset and coaching approach mean youaremotivatedby seeing actions turn intoresultsand you know thatdelegationto your teamis key totheir growthandachieving collective success as a store.In addition, you are communicative and socially confident,alwaysfosteringa positiveinteraction with colleagues and customers.

What you need to succeed:

Customer centric mindset.

Experienceanalysingcommercial reports and formulating plans to maximize sales.

Strong organizational skills and the ability to prioritize multiple tasks based on the needs ofour fast-paced business.

Demonstratesexcellentcommunication and relationship building skills.

The ability to delegate, followupand provide straightforward feedback with the goal to coach and develop your team.

Previousleadership experience in a similar role with proven results in driving commercial KPIs and team development.

Additional Information

This is afull-timerole.Due to data policies, we only accept applications throughcareerpage.

Benefits
At H&M; Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

Receive 25% off H&M; Group brands; H&M;, COS, Monki, Weekdays,Arket, & Other Stories across the globe.

Your career can take you anywhere with opportunities to grow across a global business. We proudly support internal progression, with a commitment toidentifyingand developing internal talent. When you grow, we grow.

Up to26 weeksof company paid parental leave for eligible team members.

Access to our online learning platform, wellbeing support through our EAP and a Flare membership with exclusive discounts.

In addition to our global benefits, all our local markets offer different competitiveperksand benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity
H&Mis; a part of H&M; Group. At H&M; Group,we’redeterminedto create andmaintaininclusive,diverse,andequitableworkplaces throughoutourorganisation. Our teams should consist of a variety of people that share and combine their knowledge,experience,and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they oftencontaininformation that easily can trigger unintentional biases.

Company Description

H&M; is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M; here .

Lode Pies and Pastries Pty Ltd operates in Rozelle NSW 2039.
The business is currently seeking an experienced Retail Manager to oversee retail operations, coordinate staff and support the efficient delivery of customer service across its retail environment.

Key Responsibilities

- Managing and coordinating day-to-day retail operations.
- Supervising, training and coordinating retail staff.
- Planning staff rosters and allocating duties to ensure appropriate store coverage.
- Monitoring stock levels and coordinating the ordering and receipt of products and supplies.
- Maintaining appropriate product presentation and merchandising standards.
- Monitoring sales performance, operating costs and stock movements.
- Ensuring high standards of customer service and responding to customer enquiries and feedback.
- Coordinating with staff and management to support efficient store operations.
- Maintaining accurate operational and stock records.
- Ensuring the retail environment is clean, organised and appropriately presented.
- Ensuring compliance with food safety, hygiene, workplace health and safety and other applicable requirements.

22nd September, 2026

Lode Pies and Pastries Pty Ltd operates in Rozelle NSW 2039.
The business is currently seeking an experienced Retail Manager to oversee retail operations,



coordinate staff and support the efficient delivery of customer service across its retail environment.

Key Responsibilities

- Managing and coordinating day-to-day retail operations.
- Supervising, training and coordinating retail staff.
- Planning staff rosters and allocating duties to ensure appropriate store coverage.
- Monitoring stock levels and coordinating the ordering and receipt of products and supplies.
- Maintaining appropriate product presentation and merchandise standards.
- Monitoring sales performance, operating costs and stock movements.
- Ensuring high standards of customer service and responding to customer enquiries and feedback.
- Coordinating with staff and management to support efficient store operations.
- Maintaining accurate operational and stock records.
- Ensuring the retail environment is clean, organised and appropriately presented.
- Ensuring compliance with food safety, hygiene, workplace health and safety and other applicable requirements.

About You

- At least 1 year of relevant experience in retail management or a similar supervisory role.
- Strong staff supervision and team management skills.
- Experience with stock control and day-to-day retail operations.
- Robust customer service and communication skills.
- Good organisational and time management abilities.
- Ability to monitor operational requirements and resolve day-to-day issues.
- Strong attention to detail and a professional approach.
- Ability to work effectively in a busy retail workplace.

Employment Details Job Type: Permanent / Full-time
Salary: AUD $75,000 – $95,000 per annum
Location: Rozelle, NSW

This is a rare opportunity to step into a highly visible Retail Manager role across some of Charter Hall’s most premium Sydney CBD assets. Sitting at the intersection of retail, office and customer experience, you’ll play a key role in shaping vibrant precincts that are valued by our tenant customers, visitors and communities. You’ll take ownership of retailer relationships, trading performance, lease administration and day to day asset outcomes, while partnering with high calibre internal teams to identify opportunities that enhance experience, performance and long term value across the portfolio.

How you’ll make an impact:

Elevating the retail experience across premium Sydney CBD assets, ensuring our retail offering supports the broader precinct experience and reflects the quality of the Charter Hall portfolio.

Building trusted retailer and stakeholder relationships through regular engagement, proactive communication and a genuine focus on creating solid customer outcomes.

Driving commercial performance through leasing support, lease administration, budgeting, reporting, arrears management and revenue optimisation.

Contributing to strategic asset outcomes by supporting asset plans, capital works, sustainability initiatives, valuation packs, reporting and future-focused improvement opportunities.

Partnering with talented teams across property management, asset management, facilities, leasing, development, finance and legal to deliver seamless outcomes.

Championing Charter Hall’s values by bringing energy, accountability and an active partnership mindset to the way you work every day.

What you’ll bring to the team

A strong background in retail property management, ideally with 4-5 years’ experience managing complex retail or mixed-use environments.

A confident, polished communication style and the ability to build rapport quickly with retailers, customers, consultants and internal stakeholders.

Commercial acumen, strong financial capability and confidence working with budgets, reporting, lease administration and revenue-focused outcomes.

A proactive, solutions-focused approach with the ability to work at pace, manage competing priorities and bring clarity to complex matters.

High attention to detail, strong follow-through and confidence using systems to keep data, documentation and reporting accurate.

Alignment to Charter Hall’s values, with the resilience, curiosity and drive to keep learning and contribute beyond the day-to-day.

A tertiary qualification in property, business or a related field would be highly regarded.

Benefits that matter

Our people share in our success. From employee share ownership to career development, we back our people for the long term.

- Wealth: Short and long-term incentives, salary continuance and crisis insurance, employee securities and salary packaging.
- Family: 20 weeks paid primary carers leave, 10 weeks secondary carers leave, parental transition support, school holiday programs.
- Well-being: Sonder 24/7 EAP, Tuesday breakfasts, wellbeing leave, WELL-accredited workplaces and AIA Vitality.
- Learning: On-the-job experiences, 24/7 online learning, mentoring and coaching.
- Leave: Birthday leave, purchased leave, volunteer leave, career breaks, fertility leave, and wellbeing leave.
- Community: Pledge 1%, volunteer leave, workplace giving and dollar matching

Why Charter Hall

As Australia’s leading diversified property funds manager, we bring together scale, expertise and a strong performance track record to deliver for our investors. What sets us apart is our active approach – managing funds, assets, leasing and development across Office, Industrial & Logistics, Retail, Diversified and Social Infrastructure to unlock long-term value.

We’re always looking ahead, exploring new ways to connect people, capital and opportunity. Backed by an entrepreneurial, collaborative and customer-focused culture, Charter Hall is a place where talented people can step up, contribute and make an impact.

Learn more:

Ready to join us?

We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

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📌 Luxury Rtw Department Manager (Women & Men) (Sydney)
🏢 Saint Laurent Australia
📍 Sydney