ACCOUNT MANAGER – ELECTRICAL SERVICES RECRUITMENT BRIEF

Job Capital is seeking an experienced Account Manager – Electrical Services on behalf of a client in Brisbane, Queensland. The role is responsible for managing key client accounts, coordinating service delivery and leading a team of field technicians to achieve high-quality, safe and commercially sound outcomes.

POSITION DETAILS

Position title: Account Manager – Electrical Services
Industry: Commercial electrical services
Location: Brisbane, QLD
Employment type: Full Time
Remuneration:
• Account Manager: $125,000–$140,000 + super
• Senior Account Manager: $140,000–$160,000 + super

ROLE PURPOSE

The Account Manager is responsible for managing key client relationships, coordinating service delivery and leading technicians across assigned accounts.

The role has accountability for client satisfaction, job flow, service quality, commercial performance, team leadership and growth within existing accounts. It requires a balance of technical understanding, operational coordination, financial oversight and proactive client management.

TASKS & RESPONSIBILITIES

Client relationship management

• Build and maintain strong client relationships through regular communication and site visits.
• Conduct client meetings to understand service needs, address concerns and gather feedback.
• Ensure client satisfaction is consistently met or exceeded.
• Proactively identify opportunities for additional service offerings.
• Take ownership of growing existing client accounts.
• Follow up client conversations and commercial opportunities through to outcome.
• Where key client contacts move organisations, actively pursue continuation of the relationship and associated work opportunities.

Service coordination, scheduling & support

• Work with the Service Coordinator to allocate resources, prioritise jobs and maintain timely service delivery.
• Provide technical support and clarity to Service Coordinators and technicians as required.
• Help resolve scheduling and resourcing conflicts.
• Hold overall accountability for service delivery across assigned client accounts.
• Manage escalations that may affect client satisfaction, productivity or service delivery.
• Work collaboratively with Operations where required to resolve delivery issues.
• Actively reduce avoidable non-billable downtime by reviewing schedules, planning ahead and ensuring technicians remain productively allocated.

Quoting & job preparation

• Prepare accurate and competitive quotations in a timely manner.
• Follow up open quotes and clarify scope where required.




• Raise job orders once work is approved.
• Procure or arrange required materials.
• Ensure scope of works aligns with client expectations and contractual requirements.

Financial oversight

• Liaise with Finance to support timely and accurate invoicing.
• Review job profitability and performance against budget and KPI targets prior to invoicing.
• Monitor job margins and cost control.
• Take accountability for assigned Financial and Productivity KPIs.
• Actively manage labour efficiency, job margins and commercial outcomes throughout delivery rather than relying solely on post-job review.

Team leadership & technician oversight

• Lead and mentor a team of field technicians.
• Maintain appropriate quality and safety standards across the team.
• Review and audit technician job notes.
• Ensure jobs are completed and closed out promptly.
• Conduct regular technician audits to assess performance, identify training needs and maintain compliance.
• Coach and guide technicians and address behavioural or performance concerns.
• Conduct technician performance reviews, including preparation, delivery, documentation and follow-up.
• Review technician candidate CVs and participate in or conduct interviews for roles within the assigned team.
• Make recommendations on candidate suitability.
• Support and develop Junior Account Managers through guidance, coaching and oversight.

Safety, compliance & culture

• Champion and enforce WHS compliance across service activities.
• Participate in internal safety audits.
• Support continuous improvement initiatives.
• Promote a culture of safety, accountability and professional pride.
• Lead by example in maintaining professional standards across client sites and internal teams.

KEY SKILLS & ATTRIBUTES

• Strong technical knowledge of electrical systems and compliance standards.
• Exceptional communication and client-service skills.
• Highly organised, with the ability to manage competing priorities and a high workload.
• Proven ability to lead and develop high-performing teams.
• Strong commercial understanding of quoting, margins and job costing.
• Proactive, solutions-focused and collaborative approach to problem solving.




• Growth-oriented mindset, including identifying improvement opportunities and contributing to broader business objectives.
• Demonstrated ability to manage Financial and Productivity KPIs.
• Strong commercial awareness and ability to identify, pursue and convert growth opportunities within existing accounts.

SUCCESS IN THIS ROLE LOOKS LIKE

• Clients trust and value your expertise and communication.
• Technicians feel supported, properly resourced and clear on expectations.
• Jobs are quoted, delivered and invoiced in a timely, profitable and safe manner.
• Opportunities to improve service delivery or expand existing accounts are regularly identified and actioned.
• Financial and Productivity KPIs are consistently achieved.
• Existing client accounts demonstrate measurable growth through proactive identification and conversion of new work opportunities.

DEVELOPMENT PATHWAY

The Account Manager is a senior operational and commercial position within the service function.

Progression to Senior Account Manager is capability-based rather than automatic and, in the original position description, would typically require approximately 3–5 years in an Account Manager role, subject to demonstrated performance.

Candidates progressing toward a Senior Account Manager position would be expected to demonstrate:

• Consistent achievement of Financial and Productivity KPIs.
• Sustained growth across existing client accounts.
• Effective leadership of technicians and Junior Account Managers.
• Contribution to business development, tender support and broader commercial outcomes.
• Ability to operate with minimal oversight and support senior operational leadership.

HOURS OF WORK

Standard working hours are generally 7:00am to 4:00pm, with flexibility required to meet operational and business needs.

EMPLOYMENT CONDITIONS & REMUNERATION

• Full-time employment.
• Account Manager: $125,000–$140,000 + superannuation.
• Senior Account Manager: $140,000–$160,000 + superannuation.
• Final remuneration will depend on experience, capability and the level of responsibility attached to the position.

KEY CANDIDATE NOTE

This brief has been prepared by Job Capital for confidential candidate sourcing on behalf of a client.

The client’s identity and full employment terms will be provided to suitable shortlisted candidates at the appropriate stage of the recruitment process.

All opportunities remain subject to employer selection, Job Capital assessment, qualification and experience verification, and work-right or visa eligibility.

📌 Account Manager – Electrical Services (Brisbane)
🏢 Job Capital
📍 Brisbane