Customer Success Manager - Global HCM Solutions Provider

Our client, a company with significant Private Equity backing, is expanding its Australian team and seeking a Customer Success Manager to support the local leadership team. They help enterprise organisations with data-driven decision making, enabling them to effectively manage their workforce and organisational structure to navigate volatile market situations.

As a CSM, you'll be responsible for working closely with existing clients to ensure their continued satisfaction and successful use of the product. You'll build solid relationships, act as a trusted advisor, and identify opportunities for growth within your account base.

On Offer: $130,0000-$150,000 + Super + 10% Bonus

Key Responsibilities:

- Serve as the main point of contact for a portfolio of enterprise clients, building and maintaining strong, long-lasting relationships.
- Proactively identify and address client needs, ensuring they are achieving maximum value from our solutions.
- Collaborate with the sales, product, and support teams to ensure a seamless client experience.
- Conduct regular business reviews with clients to track progress, share best practices,



and identify new opportunities.
- Monitor client health metrics and proactively engage with at-risk accounts to improve retention and satisfaction.
- Identify opportunities for account expansion and additional services.

To be successful in this role, you will ideally have:

- 3-5 years of proven experience in a customer success or account management role, ideally within a SaaS environment.
- Experience working with HR technology or selling into HR departments is a significant plus.
- Comfortable thriving in a dynamic and fast-paced environment.
- Resilient and collaborative team player.
- Solid problem-solving skills and exceptional communication abilities.
- $130,000-$150,000 + Super + 10% Bonus
- Ongoing training and support to empower your success in the role.
- Exposure to enterprise-level client management dynamics.

If you're a self-starter with a genuine passion for client success and a commitment to building strong relationships, we invite you to seize this exciting opportunity.

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📌 Customer Success Manager (Sydney)
🏢 Techium Consulting Group
📍 Sydney