RACV Limited is seeking a digitally minded Omni Services Team Lead in Melbourne to lead real-time digital support across live chat, messaging, social, and email. This hands-on role shapes RACV’s omnichannel strategy and improves member experiences in an AI-enabled workplace.
You will use data and analytics to optimise journeys, champion digital-first service, and build team capability for AI-driven interactions while maintaining strong risk and compliance discipline.
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📌 Hybrid Omni Services Lead - AI-Driven Member Support (Melbourne)
🏢 RACV
📍 Melbourne
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