Established in Brisbane in 2010, MW Tours is a leading specialist travel wholesaler offering premium tailor-made holidays, escorted tours and private travel experiences across Northeast and Southeast Asia, Southern and Eastern Africa, and the Indian Subcontinent.

Working closely with travel agency partners across Australia and New Zealand, we pride ourselves on delivering exceptional service, competitive products and expertly crafted itineraries.

MW Tours is accredited by the Australian Travel Industry Association (ATIA), the ATIA Travel Accreditation Scheme (ATAS) and the Council of Australian Tour Operators (CATO).

Role Description

Company Description

Established in Brisbane in 2010, MW Tours is a leading specialist travel wholesaler offering premium tailor-made holidays, escorted tours and private travel experiences across Northeast and Southeast Asia, Southern and Eastern Africa, and the Indian Subcontinent.

Working closely with travel agency partners across Australia and New Zealand, we pride ourselves on delivering exceptional service, competitive products and expertly crafted itineraries.

MW Tours is accredited by the Australian Travel Industry Association (ATIA), the ATIA Travel Accreditation Scheme (ATAS) and the Council of Australian Tour Operators (CATO).

We are seeking a highly motivated and experienced Inside Sales Manager to lead our reservations team and drive sales performance.

This is a full-time, office-based management position located in Underwood, Brisbane. The successful candidate will be responsible for overseeing daily reservation operations, supporting travel agency partners, improving enquiry-to-booking conversion rates and ensuring the team consistently delivers outstanding service.





The ideal candidate will combine strong travel industry experience with proven leadership, commercial awareness and a proactive, results-driven approach.

Key Responsibilities

Sales & Business Performance

- Drive sales growth by improving enquiry conversion rates and maximising booking opportunities.
- Monitor sales pipelines, booking performance and individual team targets.
- Identify opportunities to increase revenue through upselling, cross-selling and effective follow-up.
- Build and maintain strong relationships with travel agency partners.
- Work closely with senior management to implement sales strategies and achieve business objectives.

Reservations & Operations Management

- Oversee daily reservation operations, ensuring enquiries, quotations and bookings are handled accurately and efficiently.
- Manage complex bookings, amendments and escalated customer or supplier issues.
- Ensure reservations are processed in accordance with company procedures, pricing guidelines and service standards.
- Coordinate with overseas suppliers and internal departments to ensure smooth booking operations.
- Identify opportunities to streamline workflows and improve operational efficiency.

Team Leadership & Development

- Lead, coach and motivate the reservations team to achieve sales and service targets.
- Monitor individual performance and provide regular feedback and support.
- Deliver ongoing training to improve product knowledge, sales techniques and booking accuracy.




- Foster a positive, accountable and collaborative team setting.
- Support recruitment, onboarding and professional development of team members.

Qualifications & Experience

- Minimum 5 years' experience in the travel industry, preferably within wholesale travel, tour operations or reservations management.
- Proven experience in a supervisory, team leader or management role.
- Strong sales focus with demonstrated ability to drive enquiry conversion and achieve revenue targets.
- Excellent understanding of reservations processes, tailor-made itineraries and travel industry operations.
- Strong leadership, coaching and team management skills.
- Excellent communication, negotiation and problem-solving abilities.
- Commercial awareness with an understanding of pricing, margins and profitability.
- Highly organised, detail-oriented and capable of managing multiple priorities.
- Proficiency in reservation systems, CRM platforms and Microsoft Office.
- Destination knowledge of Asia or Africa will be highly regarded.

Why Join MW Tours?

- Join an established and growing specialist travel wholesaler.
- Take ownership of a key management role with a direct impact on business performance.
- Work with an exciting portfolio of destinations across Asia and Africa.
- Be part of a supportive and experienced management team.
- Opportunities for professional development and career progression.
- Competitive salary package commensurate with experience.

Location: Underwood, Brisbane QLD

Employment Type: Full-Time, On-Site

If you are an experienced travel industry professional with a passion for sales, leadership and operational excellence, we would love to hear from you.

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