Job Description

Level 2 Technical Support Specialist Broadcast (18-mth FTC) n

Join a highly skilled technical support team. Resolve complex network incidents, improve service performance & support critical comms infrastructure

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WHY BAI COMMUNICATIONS

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It’s an exciting time to be part of BAI Communications. Building on our achievements in broadcasting, telecommunications and critical communications, we continue to expand our operations, helping connect people and support communities.

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We operate one of the world’s most extensive broadcast networks, delivering fully managed television and radio services to 99% of the Australian population. During crises such as natural disasters, national broadcasters depend on BAI to maintain vital communications, while emergency services trust us to keep them connected and informed.

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As 5G technology transforms connectivity, BAI is leveraging global experience to enable comprehensive coverage in challenging environments—buildings, tunnels, stadiums, and high-density areas. This expertise positions us at the forefront of intelligent, connected infrastructure development across Australia.

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Our acquisition of Titan ICT has strengthened our mission-critical capabilities, adding deep expertise in mining, resources, and energy industries. This expansion enables us to deploy robust solutions across Australia’s most demanding operational environments.

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Discover more through , our virtual tour platform.

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LET’S EXPLORE THE ROLE

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As a Level 2 Technical Support Specialist, you'll be part of the Level 2 Support team responsible for the technical resolution of complex incidents escalated from the Network Operations Centre (NOC) and Service Desk. You'll conduct deep-dive investigations, support major incidents, analyse network performance trends,



and contribute to continuous improvement initiatives across BAI's communications network.

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Key Responsibilities:

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- Receive, triage and resolve complex technical incidents escalated from the NOC and Service Desk.
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- Perform advanced fault diagnostics across communications and network infrastructure.
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- Provide technical leadership and guidance during prolonged or high-impact incidents.
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- Support Major Incident Management activities as a technical subject matter expert.
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- Analyse network and incident data to identify recurring issues and drive problem management initiatives.
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- Contribute to improvements that reduce Mean Time to Restore (MTTR) and increase network availability.
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- Monitor service configuration accuracy and support configuration management practices.
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- Prepare operational reports and track SLA, availability and performance metrics.
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- Develop knowledge articles and technical documentation.
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- Mentor and support technical capability development across Service Management teams.
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LET’S HEAR ABOUT YOU

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You are a technically capable problem solver who enjoys investigating complex network issues and working collaboratively to deliver excellent customer outcomes.

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About You

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- 3-5+ years' experience within telecommunications, ICT, broadcasting or a similar technical industry.
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- Experience working in operational support,



network operations or technical service environments.
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- Strong knowledge of communications and network technologies.
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- Demonstrated experience using network management and monitoring systems.
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- Excellent analytical and troubleshooting skills.
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- Experience working in customer-focused service delivery environments. n

This role is subject to BAI's Restricted Work Location Policy and requires work to be performed from a controlled environment due to privileged access to essential systems. This means you will be required to work from the office only. Successful applicants will be required to complete a Criminal History Check prior to commencement.

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BENEFITS & CULTURE

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At BAI, we value diversity and welcome applications from Aboriginal and Torres Strait Islander peoples, culturally diverse communities, people with disability, and LGBTQIA+ individuals.

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Guided by our principles—One BAI Team, Customer First, Adapt and Learn, and Drive Sustainable Growth—we create an workplace where you can thrive.

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- Inclusive culture supported by a DEI strategy, Champion Network, Diversity Council membership, and regular events.
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- Strong focus on development with a performance framework and LinkedIn Learning access.
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- Flexible work options, gender-neutral parental leave, study and volunteer leave.
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- Recognition programs for high performance and peer appreciation.
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- Corporate discounts and novated leasing via SG Fleet.
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- A referral program that reflects our positive culture.
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BAI is committed to inclusive recruitment. If you need adjustments or alternative application options, please contact recruitment(at)baicommunications.com.

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📌 Level 2 Technical Support Specialist Broadcast (18-mth FTC) (Surry Hills)
🏢 Bai Communications
📍 Surry Hills