Job Description

Level 2 Support Engineer | Managed Services | Brisbane | up to $110,000 + super n

About the Company

n

Our client is a technology services business delivering managed ICT services and solutions to small business, enterprise and government customers across Australia. Known for a relaxed but professional environment, the business backs its people with a collaborative, supportive culture and clear pathways for growth.

n

The role is hybrid working - 2 days in the office, 3 remote

About the Role n

This is a full-time, permanent role based in Brisbane or South East Queensland, sitting within the Managed Services team. You’ll resolve escalations from Level 1, engage Level 3 when needed, and mentor Level 1 engineers while keeping customers informed.

Benefits n

n
- Salary range $90,000 to $110,000 + super depending on experience
n
- Hybrid - 2 days in the office
n
- Structured career pathways and access to a dedicated learning platform
n

Duties / Key Responsibilities nn
- Resolve complex Level 2 issues across hardware, software, networking, cloud and Microsoft 365, minimising customer impact and downtime
n
- Own escalations from Level 1, bringing in Level 3 engineers where required
n
- Proactively monitor customer environments and keep customers updated through to resolution
n
- Maintain accurate ticket notes, technical documentation and knowledge base articles
n
- Mentor Level 1 engineers and support project rollouts and service improvement initiatives
n

Skills and Experience nn
- 3+ years in a technical support,



service desk or managed services role
n
- Robust technical knowledge across Windows, macOS, networking, server infrastructure and business applications
n
- Hands-on experience supporting and administering Microsoft 365 environments
n
- Exposure to Azure, Intune, Teams, and enterprise firewall and wireless platforms
n
- Proven troubleshooting skills with strong attention to detail
n
- Clear communicator who can explain technical issues in plain language
n
- Customer-first, collaborative and comfortable juggling competing priorities
n
- Availability for rostered shifts between 7am and 7pm
n
- MSP experience, an IT qualification and certifications such as ITIL, CompTIA, Microsoft or Azure highly regarded (working towards certification is welcome too)
n

About Allura Partners n

Allura Partners was founded to support private equity firms by placing C‑Suits to lead, transform, and scale portfolio companies. Today, in addition to our proven private equity specialisation, we’ve become a trusted partner for major ASX‑listed and private enterprises in Australia, offering executive search, recruitment, and business transformation. Known for integrity, reliability, and results, our expertise spans Executive Search, Accounting & Finance, Transformation & Change, and Technology & Digital. We connect businesses and top‑tier talent, exceeding expectations and driving lasting impact.

Level 2 Support Engineer | Managed Services | Brisbane | up to $110,000 + super #J-18808-Ljbffr

📌 Level 2 Support Engineer (Brisbane)
🏢 Allura Partners
📍 Brisbane