Capgemini in Townsville is seeking a Service Delivery Coordinator-Field Services to manage ICT incidents and service requests across field operations in Australia. You will triage, gather information, and determine the right support pathway to resolve issues efficiently.
You will coordinate between customers, the Centre of Excellence, Field Engineers and specialist teams, ensuring timely communication, accurate ticket details and adherence to SLAs while balancing high ticket volumes.
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📌 Service Delivery Lead, ICT & Field Services (Townsville)
🏢 Capgemini
📍 Townsville
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