Responsible for creating a competitive and profitable work environment which is focused on optimising the customer experience. The Retail Manager is accountable for successfully implementing and maintaining all Company policies and procedures in relation to operations, customer service, cash handling, marketing, purchasing, human resources, health & safety, administration, training and development across the Poolwerx Shailer Park retail network.

Key responsibilities

Maintain a clean and safe working environment adhering to WH&S; policies & procedures

Manage the quarterly retail safety hub audit

Implement the local area marketing, sales and promotional programs and ensure team are completing marketing activities

Monitor the key indicators in the Business Plan, in particular the sales and profit indicators

Review P & L's, investigate any variances, develop and implement appropriate improvement strategies

Conduct the recruitment and selection of all retail team members, ensuring that recruitment processes always follows a formal, logical and skilled manner in accordance with Company practices

Arrange the onboarding of all team members, ensuring that all induction and training activities are complete





Hold monthly toolbox talks with team - review, preview and education

Manage inventory for retail business including reviewing and placing stock orders on a weekly basis ensuring that efficient stock levels are maintained for trade

Complete and post rosters in a conspicuous place at least 7 days in advance and ensure roster and labour compliance and accurate payroll reporting

About you

Highly experienced Customer Service and sales background

Experience managing retail sales targets and team members

Industry specific WHS knowledge and understanding

High level of industry specific technical knowledge (products & equipment)

Experience managing financials (profit, loss and inventory)

Ability to independently solve problems

Confident managing sales, profit margins and cost reduction

Positive attitude and adaptability with technology

About us

Poolwerx Shailer Park is a service and retail business committed to creating poolside memories for our clients through informed and honest advice and excellent customer relations.

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📌 Retail Manager (Brisbane City)
🏢 Poolwerx
📍 Brisbane City