Job Description

Junior Medical Receptionist

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Brightwater Paediatrics – Mountain Creek, Sunshine Coast

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Permanent Part-Time 31 hours per week Tuesday–Friday Above Award rates

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Brightwater Paediatrics is looking for a warm, organised and reliable Junior Medical Receptionist to join our close-knit team in Mountain Creek on the Sunshine Coast.

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This is a rewarding opportunity to work in a family-centred paediatric specialist practice - supporting children, young people and their families, and helping our clinicians deliver exceptional care every day.

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If you enjoy working with children and families, thrive in a well-run clinical environment, and are genuinely excited to grow your skills alongside an experienced team, we would love to hear from you.

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nAbout the Role n
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As part of our two-person front desk team, you will work closely with our Senior Medical Receptionist - supporting the smooth day-to-day running of the practice and ensuring every family feels welcomed and well looked after while in our care.

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This role combines reception, patient coordination and administration in a steady but structured specialist setting. The roster runs Tuesday to Friday on an alternating weekly basis - early starts (7:15am–4:15pm) and late starts (8:15am–4:45pm) - with alternating shorter Fridays. Additional hours required from time to time to cover leave.

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We are aiming for the right person to be in place by early July 2026, with a handover period before our outgoing receptionist finishes mid July.

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nKey Responsibilities n
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- Welcoming children and families and creating a calm, friendly environment from the moment they arrive
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- Managing appointment bookings, confirmations and schedule changes using practice management system Xestro
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- Answering phone and email enquiries in a professional and helpful manner
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- Confirming appointments, chasing referrals and questionnaires, and preparing the daily patient schedule
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- Processing payments and assisting with billing and Medicare administration
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- Scanning, digital filing and maintaining accurate patient records
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- Monitoring and restocking reception and medical supplies
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- Setting up consulting rooms and preparing for the next day
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- Assisting with weekly social media scheduling (Facebook, Instagram, website)
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- Supporting the Senior Receptionist and clinical team with day-to-day practice operations
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nAbout You n
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We’re looking for someone who is kind, reliable and genuinely enjoys creating a welcoming experience for children and their families. You bring some experience and a lot of heart - and you’re excited to keep growing.

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nYou will ideally have: n
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- At least 6 months’ experience in a medical or allied health reception role
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- Excellent communication and interpersonal skills - warm and professional with patients, families and clinical staff
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- Strong attention to detail and the ability to confidently manage a busy desk
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- Confidence using computers and practice management software (Xestro experience preferred but not essential)
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- A calm, patient-focused approach - particularly with children and anxious families
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- A genuine growth mindset - open to feedback, willing to learn, and motivated to do things the Brightwater way
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- Current Blue Card (Working with Children Check, QLD) or willingness to obtain prior to commencement
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nOur Culture n
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At Brightwater Paediatrics, culture isn’t something we talk about - it’s how we operate every day. We are a small, close-knit team that takes genuine pride in the care we provide and the way we treat each other.

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The right person for this role will be someone who lights up around kids, brings warmth and patience to every interaction, and understands that in a small practice, how you show up for your teammates matters just as much as the tasks you complete.

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We’re not looking for someone who thinks they already know everything. We’re looking for someone who is genuinely excited to grow into the Brightwater way of working - collaboratively, with humility, and with a lot of heart.

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nWhy Join Brightwater Paediatrics? n
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- Above award remuneration, reflecting our commitment to valuing our team
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- Work alongside experienced paediatric specialists who are deeply committed to exceptional family-centred care
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- A supportive, two-person reception team with a Senior Receptionist who genuinely invests in your growth
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- Meaningful, patient-facing work - helping children and families feel supported during important healthcare moments
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- A well-run, structured practice with transparent processes and consistent expectations
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- A beautiful Sunshine Coast location in Mountain Creek, with convenient access and free parking
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Brightwater Paediatrics is an equal opportunity employer. We welcome applications from all backgrounds.

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📌 Junior Medical Receptionist (Charles Sturt University)
🏢 Happy Humans Consulting
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