Randstad is hiring on behalf of a well-established technical solutions provider and is seeking a highly organised and proactive Operations / Customer Service Administrator to join their tight knit team. We are looking for a professional who thrives in a agile team environment and has a passion for coordination, communication and customer service excellence.

About the Role:

You will play a critical role in supporting subcontractors and ensuring service delivery meets high standards and data is entered accurately into the system for reports. You’ll be the operational link between the field team, internal departments, and clients managing daily communications.

Key Responsibilities:

- Provide daily support and communication to subcontractors and technicians.
- Respond promptly to client and technician queries via email and phone.
- Prepare and distribute daily operational reports.
- Support technicians with app and device issues.
- Maintain accurate job notes and ensure manual compliance.
- Handle a range of admin and coordination duties, including inbound and outbound calls.

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📌 customer service administrator (City of Gold Coast)
🏢 Hr Partners
📍 City of Gold Coast