IAG, a leading general insurer in Australia and New Zealand, seeks a Senior Business Analyst for Contact Centre Technology to bridge business demand with technology delivery across Sydney, Brisbane, or Melbourne. You will shape requirements, produce epics and user stories, and help prioritise work for sprint delivery.
You’ll collaborate with product, engineering and analytics teams, leveraging platforms like NICE CXone and IEX, and you’ll use Jira/Confluence to maintain transparent documentation and
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📌 Senior Business Analyst - Contact Centre Technology (Remote) (Sydney)
🏢 Iag
📍 Sydney