Australian Optimal Recruitment – Sydney NSW

$80,000 - $80,000 a year

Full time, Permanent

22h ago , from Australian Optimal Recruitment

- Team Lead Sundays to Wednesdays (4 days work) 8a.m. to 6p.m.
- Permanent Position
- Based on Sydney's Northern Beaches
- $80,000 + superannuation

Our client is seeking an organised and proactive Team Leader to support the day-to-day operation of their Rescue Office. In this hands-on leadership role, you'll oversee rescue case management, support the 38 high-performing rescue team, monitor KPIs, coordinate workloads, and help ensure rescue requests are responded to quickly and effectively.

Key responsibilities:

- Support and lead a high-volume contact centre team.
- Monitor rescue cases, call queues, and service performance.
- Resolve complex enquiries and escalate priority matters.
- Analyse performance data and prepare operational reports.
- Coordinate staffing, approve timesheets,



and maintain service coverage.
- Drive continuous improvement projects and support new systems.

About you:
You have at least two years' experience leading a contact centre or customer service team, solid organisational and problem-solving skills, excellent communication, and a passion for delivering outstanding service. Experience monitoring KPIs, coaching staff, and managing competing priorities is essential.

Why Apply?

- Make a genuine difference to the animals rescued.
- Supportive, purpose-driven team culture.
- Diverse and rewarding leadership role.
- Ongoing learning and development opportunities.

If you're an experienced operations team leader looking for meaningful work where every day makes an impact, we'd love to hear from you. #J-18808-Ljbffr

📌 Call Centre Team Lead (Sydney)
🏢 Australian Optimal Recruitment
📍 Sydney