Inforcer in Melbourne seeks a Product Support Specialist to manage day-to-day ticketing and help shape service desk objectives. You will triage incidents, provide 1st/2nd line IT support, and collaborate with Engineering and Product to capture feedback and feature requests.
You will build KPIs, CSAT metrics, and dashboards while delivering professional, empathetic user support and ensuring high-quality service delivery within a quick-growing startup.
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📌 Product Support Specialist — IT Support & KPI Dashboards (Melbourne)
🏢 Ashby
📍 Melbourne
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