Ricoh is a world-leading provider of digital printing and workplace technology. We improve work life through better user experiences, optimised workflows, seamless collaboration from anywhere, and robust digital infrastructure solutions.

We embrace a culture of openness where new ideas are welcomed. Our purpose is to shape the future of work and support the sustainability of our world - imagining change and making it real.

Our Ricoh Graphic Communications team are experts in high-volume production printing and digital integration. We help customers deliver more sustainable, cost-effective outcomes through our industry-leading production printing technologies.

The ideal candidate

You’re a hands-on technical professional who enjoys solving problems and learning new technology. Field service experience with production printing equipment is an advantage, but not essential—full product training will be provided.

You’ll bring:

- Experience servicing electro-mechanical equipment in a similar field role
- Strong problem-solving and troubleshooting skills
- Ability to stay calm and effective in a high-pressure environment
- Strong technical capability and a practical, hands-on approach
- Clear communication and the confidence to engage with internal and external stakeholders
- Excellent attention to detail, solid organisation, and effective time management
- A genuine commitment to continuous learning and development

Is this the role for you?

What you’ll be doing (key responsibilities)

- Deliver high-quality pre- and post-sales support via logged Service Orders
- Complete on-site and remote hardware and software installations




- Provide end-user training on hardware and software solutions
- Troubleshoot and diagnose software issues logged via Service Orders
- Complete field service calls to achieve service objectives and customer satisfaction
- Communicate faults and solutions professionally, advising customers on all aspects of the service call
- Follow processes for chargeable service calls outside of contracted offerings
- Document customer site workflow changes made outside the original project scope
- Accurately account for spare parts and consumables by following all processes

To be successful in this role

This role will suit someone with strong technical aptitude and a customer-first mindset.

You’ll also have:

- Experience resolving technical network situations (desirable)
- A current driver’s licence and willingness to obtain a WWCC
- Confidence working independently on customer sites
- A professional, solutions-oriented attitude
- Proactive identification and management of potential technical or safety issues
- Experience in digital print/copy, industrial print environments or other electromechanical repair industries(highly regarded)

What you’ll get

At Ricoh, we recognise the value you bring. In return, you’ll enjoy a range of benefits, including:

- Competitive salary package
- Fully maintained company vehicle
- Paid parental leave
- Purchased leave scheme
- Participation in our RedE recognition program
- Free income protection cover
- Wellness program

Please note: This role requires full working rights in Australia and does not offer sponsorship. We’re keen to appoint as soon as possible.

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📌 Technician - Production machines (Sydney)
🏢 Ricoh
📍 Sydney